Network VoIP Engineer
Farm Credit Bank of Texas · Austin, TX
- On site
- Full-time
- $110,000 / year
- Austin, TX
Job highlights
- Lead enterprise telephony and unified communications services.
- Design, implement, and maintain VoIP infrastructure.
- Expertise in Cisco collaboration and SIP trunking.
- Support 24x7x365 operations and complex projects.
- Enhance voice services availability and security.
About the role
About Farm Credit Bank of Texas
Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation’s capital markets. While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin. We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.
Position Description
Provides technical leadership and hands-on support for enterprise telephony and unified communications services across the organization. Responsible for design, implementation, maintenance, and operational stability of VoIP infrastructure in a 24x7x365 environment. Serves as a subject matter expert for Cisco collaboration technologies, SIP trunking, session border controllers, disaster recovery planning, security, and telephony-related projects, while supporting high availability, compliance, and continuous improvement of voice services.
Day-to-Day Duties and Responsibilities
- Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure.
- Perform advanced troubleshooting for Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms.
- Configure and support SIP trunking and session border controller solutions including Cisco CUBE.
- Support disaster recovery planning, backup strategies, and network security implementation for voice services.
- Monitor performance, respond to vulnerabilities, and resolve operational incidents affecting telephony and unified communications services.
- Participate as subject matter expert in complex projects including solution design, risk assessment, and cross-team coordination.
- Develop and maintain technical documentation, runbooks, and internal training materials.
- Provide second-tier escalation support and mentor peer technical staff.
- Contribute to infrastructure improvements and process optimization initiatives.
- Support internal staff and multiple business locations to ensure voice services remain highly available, secure, and compliant with organizational standards.
What You Bring To The Team
- Bachelor’s degree in computer science, information technology, telecommunications, or related field.
- Minimum of three (3) years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder version 12.x or higher.
- Advanced knowledge of dial plans, route patterns, and call routing design.
- Experience troubleshooting SIP and SCCP phone registration, including SRST.
- Experience configuring and troubleshooting inbound and outbound dial peers using Cisco CUBE.
- Voice gateway and multi-site deployment experience.
- Quality of Service design and implementation experience for voice traffic.
- Experience with SIP trunk activation and support across multiple carriers.
- Knowledge of Cisco routing, access-layer switching, and enterprise network integration.
- Ability to operate effectively in a 24x7x365 enterprise environment with high autonomy and technical judgment.
Preferred Requirements
- Experience with SD-WAN impact on VoIP and SIP traffic.
- Experience administering Cisco Meraki wireless environments and familiarity with Cisco Identity Services Engine.
- Experience with third-party Cisco UC tools such as Kurmi or Variphy and diagnostics tools such as Cisco RTMT.
- Experience with Cisco Expressway, hybrid calling, Webex Calling, Webex Contact Center, or Microsoft Teams Phone.
- Automation experience using Ansible, Python, or similar tools.
- Exposure to compliance requirements such as HIPAA, SOX, or PCI.
- Experience with non-Cisco session border controller platforms such as Ribbon or AudioCodes.
Why Farm Credit Bank Of Texas
In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:
- Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
- 401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution.
- Long-term disability and life insurance.
- Vacation leave, sick leave, and paid holidays.
- Fertility benefit and parental leave plan.
- Up to two days per year to volunteer in local community organizations, services, or events.
- Ongoing professional-development opportunities.
- Generous tuition-reimbursement program.
- Physical fitness incentive plan.
- Employer matching gifts program.
Hiring Process Note
We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We can’t personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.
A/EOE/M/F/D/V
Key skills/competency
- Cisco Unified Communications Manager
- VoIP Infrastructure
- SIP Trunking
- Session Border Controllers (SBC)
- Cisco CUBE
- Network Security
- Disaster Recovery
- Telephony Projects
- Quality of Service (QoS)
- Network Integration
Skills & topics
- Network VoIP Engineer
- VoIP
- Cisco Unified Communications Manager
- SIP Trunking
- Session Border Controller
- Telephony
- Unified Communications
- Network Engineer
- Cisco
- IT
How to get hired
- Tailor your resume: Highlight your experience with Cisco Unified Communications Manager, VoIP, SIP, and SBCs.
- Showcase your skills: Emphasize your 3+ years of experience with Cisco UC platforms and advanced dial plan knowledge.
- Prepare for technical questions: Be ready to discuss troubleshooting SIP/SCCP registration and Cisco CUBE configurations.
- Demonstrate autonomy: Highlight your ability to work effectively in a 24x7x365 environment with technical judgment.
- Research the company: Understand Farm Credit Bank of Texas's mission to finance agriculture and rural America.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific Cisco Unified Communications Manager versions are required for the Network VoIP Engineer role at Farm Credit Bank of Texas?
- The Network VoIP Engineer role at Farm Credit Bank of Texas requires a minimum of three years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder version 12.x or higher.
- What are the core responsibilities of a Network VoIP Engineer at Farm Credit Bank of Texas?
- The core responsibilities include providing technical leadership and hands-on support for enterprise telephony and unified communications services, designing, implementing, and maintaining VoIP infrastructure, and serving as a subject matter expert for Cisco collaboration technologies and SIP trunking.
- Does Farm Credit Bank of Texas offer remote work for the Network VoIP Engineer position?
- The job description indicates the headquarters are in Austin, Texas, and mentions an attractive workplace located west of downtown Austin. While specific work arrangements like remote or hybrid are not explicitly stated, the need for support across multiple business locations and the emphasis on autonomy suggest a strong on-site or hybrid presence may be expected.
- What kind of technical documentation is expected from a Network VoIP Engineer at Farm Credit Bank of Texas?
- A Network VoIP Engineer at Farm Credit Bank of Texas is expected to develop and maintain technical documentation, runbooks, and internal training materials related to voice services.
- Are there opportunities for professional development for a Network VoIP Engineer at Farm Credit Bank of Texas?
- Yes, Farm Credit Bank of Texas offers ongoing professional development opportunities, including a generous tuition-reimbursement program, to support the growth of its employees.
- What is the expected experience level for the Network VoIP Engineer role at Farm Credit Bank of Texas?
- The role requires a Bachelor's degree in a related field and a minimum of three years of experience with specific Cisco Unified Communications platforms, along with advanced knowledge in VoIP and related technologies.
- How does Farm Credit Bank of Texas support work-life balance for its employees, including Network VoIP Engineers?
- Farm Credit Bank of Texas supports work-life balance through competitive compensation, generous health and wellness benefits, vacation leave, sick leave, paid holidays, and a physical fitness incentive plan.