Senior Software Engineer, Enterprise Product
Decagon · San Francisco, CA
- On site
- Full-time
- $300,000 / year
- San Francisco, CA
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Subject: Interested in the Senior Software Engineer, Enterprise Product role at Decagon
Hi Avery — I came across the Senior Software Engineer, Enterprise Product opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Decagon stood out because…
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Job highlights
- Design and build scalable AI agent systems.
- Create self-serve tools for non-technical teams.
- Translate complex tech into simple interfaces.
- Own features from architecture to iteration.
- Work with leading AI conversational platform.
About the role
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About The Role
As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
In this role, you will
- Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
- Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
- Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
- Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
- Own features end-to-end, from technical architecture through deployment and iteration
Your background looks something like this
- 4+ years building full-stack software products with strong product thinking
- Proficient in Python and/or TypeScript, comfortable working across the entire stack
- Experience translating complex technical capabilities into simple, usable interfaces
- Track record of balancing technical excellence with pragmatic shipping
Even better
- Experience building security-sensitive product systems, such as authentication and data access controls.
- Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
- Background with LLMs, prompt engineering, or AI agent systems
- Familiarity with asynchronous programming and building scalable systems
- Experience with observability, data visualization, or analytics products
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Key skills/competency
- Senior Software Engineer
- Enterprise Product
- Conversational AI
- Full-stack development
- Python
- TypeScript
- Self-serve functionality
- AI agents
- Scalable systems
- Product thinking
Skills & topics
- Senior Software Engineer
- Enterprise Product
- Full-stack Development
- Python
- TypeScript
- AI
- Conversational AI
- Self-serve Tools
- Scalable Systems
- Product Thinking
How to get hired
- Research Decagon's culture: Study their mission, values, and investor backing to align your application.
- Tailor your resume: Highlight experience in full-stack development, Python/TypeScript, and product thinking.
- Showcase AI/LLM familiarity: Emphasize any background with LLMs, prompt engineering, or AI agent systems.
- Prepare for technical interviews: Be ready to discuss system design, scalability, and translating complex tech.
- Articulate product thinking: Demonstrate how you've turned technical capabilities into user-friendly interfaces.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the expected salary range for a Senior Software Engineer at Decagon?
- The salary range for a Senior Software Engineer at Decagon is between $200,000 and $400,000 annually, plus equity. The final compensation will depend on factors such as experience, skills, and the scope of responsibilities, with flexibility for exceptional candidates.
- Does Decagon offer equity for the Senior Software Engineer role?
- Yes, Decagon offers competitive equity in addition to the base salary for the Senior Software Engineer position. This means you'll have the opportunity to share in the company's growth and success.
- What are the primary responsibilities of a Senior Software Engineer on the Enterprise Product team at Decagon?
- As a Senior Software Engineer on the Enterprise Product team, you will design and build scalable systems for AI agent configuration, training, and deployment. You'll create self-serve tools, develop intuitive interfaces for non-technical users, and own features end-to-end.
- What programming languages are preferred for the Senior Software Engineer role at Decagon?
- The job description specifies proficiency in Python and/or TypeScript as key requirements for this role. Candidates should be comfortable working across the entire stack using these languages.
- Is this a remote or in-office position at Decagon?
- Decagon is an in-office company, indicating that this Senior Software Engineer role is expected to be an on-site position, fostering collaboration and a shared commitment to excellence.
- What kind of benefits does Decagon offer its full-time employees?
- Decagon offers a comprehensive benefits package including a take-what-you-need vacation policy, medical, dental, and vision insurance, life and disability insurance, a retirement plan, parental leave, fertility and family building benefits, and daily on-site meals and snacks.
- What experience is considered 'even better' for the Senior Software Engineer role at Decagon?
- Additional experience that would be beneficial includes building security-sensitive systems, developing developer tools or customer-facing platforms, background with LLMs or AI agent systems, familiarity with asynchronous programming, and experience with observability or analytics products.
- What does Decagon do in the AI space?
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