Senior Agent Product Manager - Germany
Decagon · United States
- Hybrid
- Full-time
- €162,500 / year
- United States
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Subject: Interested in the Senior Agent Product Manager - Germany role at Decagon
Hi Sam — I came across the Senior Agent Product Manager - Germany opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Decagon stood out because…
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Job highlights
- Build and optimize enterprise AI agents with customers.
- Advise strategic customers on their AI roadmap.
- Influence engineering with customer feedback.
- Represent Decagon externally with customers and prospects.
- Requires 6+ years experience and German fluency.
About the role
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle. The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APMs, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.
About The Role
On the APM team you’ll own each stage of the AI Agent building process. This can include:
- Collaborating with engineering to design a new product feature
- Writing and testing prompt logic for a specific customer use case
- Working with a customer’s executive team to define their AI roadmap
You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions users.
In this role, you will:
- Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.
- Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap.
- Run tight feedback loops into Engineering — influence feature development based on real customer needs.
- Represent Decagon externally — working closely with customers and prospects, participating in key deployments.
Your background looks something like this:
- Have 6+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.).
- Fluent in German with professional experience working and communicating in German-speaking environments.
- Deep technical acumen — able to understand and shape AI agent designs.
- Strong communication and relationship-building skills.
- Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have:
- A Computer Science, Engineering, or Math degree — or equivalent technical experience.
Compensation
€145k – 180K OTE + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Key skills/competency
- Product Management
- AI Agents
- Conversational AI
- LLMs
- Customer Success
- Roadmap Development
- Technical Acumen
- Cross-functional Collaboration
- Enterprise Solutions
- German Language Proficiency
Skills & topics
- Senior Product Manager
- AI Product Management
- Conversational AI
- LLM
- Agent Development
- Customer Success
- Product Strategy
- Technical Product Manager
- Enterprise Software
- German Market
How to get hired
- Tailor your resume: Highlight 6+ years of relevant experience and German fluency for the Senior Agent Product Manager role.
- Showcase AI expertise: Emphasize your technical acumen in AI agent designs and LLM understanding.
- Quantify impact: Provide examples of building, designing, and optimizing AI agents for enterprise clients.
- Prepare for interviews: Be ready to discuss customer collaboration, roadmap development, and working in fast-paced environments.
- Highlight collaboration: Demonstrate strong communication and relationship-building skills with cross-functional teams and executives.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career path for a Senior Agent Product Manager at Decagon?
- As a Senior Agent Product Manager at Decagon, you'll own a portfolio of AI agents end-to-end. Your career path could involve growing into a lead role on the Agent Product Management team, specializing further in AI agent development, or moving into broader product leadership roles within Decagon, leveraging your deep customer and technical insights.
- What are the core values at Decagon that influence the work environment?
- Decagon's core values are 'Just Get It Done,' 'Invent What Customers Want,' 'Winner’s Mindset,' and 'The Polymath Principle.' These values foster a culture of execution, customer-centric innovation, a drive for success, and a broad, adaptable skill set among team members.
- How does Decagon support the professional development of its AI Product Managers?
- Decagon empowers its Agent Product Managers by providing them with end-to-end ownership of AI agents, direct collaboration with executive teams, and opportunities to influence long-term product roadmaps. The company encourages deep dives into complex problems and rewards the building and scaling of elegant solutions.
- What is the significance of German language fluency for this role?
- German language fluency is essential for this Senior Agent Product Manager role as you will be working directly with customers and executive teams in German-speaking environments. This includes communicating effectively, understanding their workflows, and serving as a strategic advisor to their AI roadmaps.
- How does Decagon approach AI development and customer collaboration?
- Decagon believes that successful AI agents require continuous guidance. The Agent Product Management team works closely with customers from initial deployment through scaling, acting as AI experts and product managers to ensure the AI agents meet specific business needs and deliver significant impact.
- What kind of technical background is most beneficial for this Senior Agent Product Manager position?
- A strong technical acumen is crucial, enabling you to understand and shape AI agent designs. While a Computer Science, Engineering, or Math degree is a plus, equivalent technical experience demonstrating your ability to grasp complex AI concepts is highly valued.
- How does Decagon ensure that product features align with customer needs?
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