part-time Night Auditor/Front desk starting at $21-24hour
Concord Hospitality Enterprises · Woburn, MA
- On site
- Part-time
- $43,680 / year
- Woburn, MA
Job highlights
- Part-time or full-time front desk role.
- Focus on guest experience and satisfaction.
- Handle administrative and financial tasks.
- Work in a newly opened hotel.
- Join a company with a strong culture.
About the role
About the Role
Be a part of the newly opened Homewood Suites/Hampton Inn Boston Woburn. We are looking for people that have a passion to serve others! This can be a part-time (16 hours/week on Saturday and sunday from 11:00pm - 7:00am) up to full-time (up to 40 hours/week with three additional 3pm-11pm or 7am-3pm shifts). Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities
As a Front Desk Clerk or Guest Services Clerk, your responsibilities include:
- Assisting guests efficiently, courteously, and professionally at all times.
- Maintaining a high level of service and hospitality.
- Promptly and effectively dealing with guest concerns or issues, ensuring satisfaction in a timely manner.
- Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
- Handling guest mail and messages with respect to privacy and professionalism.
- Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Communicating guest comments and concerns effectively to various departments and management.
- Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Having full knowledge of hotel safety and emergency procedures.
Why Concord Hospitality?
Here are some reasons our associates like working for us:
- Benefits (Full Time Associates only): Competitive wages and a comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
- Company Culture: Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment where associates are valued and our Associate First policy is a way of life.
- Development: Utilize your hospitality talents with a Company that cares about you and your development.
- Engagement: We engage our associates through fun on-property activities and show you we care.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Key skills/competency
- Guest Service
- Front Desk Operations
- Night Audit
- Cash Handling
- Customer Relations
- Hotel Management
- Communication Skills
- Problem Solving
- Hospitality
- Teamwork
Skills & topics
- Night Auditor
- Front Desk Agent
- Guest Services
- Hospitality
- Hotel
- Customer Service
- Part-time
- Full-time
- Boston
- Woburn
How to get hired
- Tailor your resume: Highlight customer service, front desk, and night audit experience. Use keywords from the job description.
- Craft a compelling cover letter: Express your passion for hospitality and your desire to serve guests at the new Boston Woburn hotel.
- Showcase your personality: Emphasize your proactive, responsive, and caring nature, along with your winning personality and high sense of responsibility.
- Prepare for interviews: Be ready to discuss your experience in guest relations, cash handling, and emergency procedures. Understand Concord Hospitality's 'Associate First' policy and five Cornerstones.
Technical preparation
Practice using hotel property management systems.,Review cash handling and accounting procedures.,Familiarize yourself with brand standards.,Study safety and emergency protocols.
Behavioral questions
Describe a time you handled a difficult guest.,How do you ensure guest satisfaction?,How do you manage multiple tasks effectively?,What does 'Associate First' mean to you?
Frequently asked questions
- What are the specific shifts for the Night Auditor Front Desk Agent role at Homewood Suites/Hampton Inn Boston Woburn?
- The part-time Night Auditor position involves 16 hours per week, specifically on Saturdays and Sundays from 11:00 PM to 7:00 AM. Full-time opportunities are also available, offering up to 40 hours per week with three additional shifts from either 3:00 PM to 11:00 PM or 7:00 AM to 3:00 PM.
- What is the starting pay for a Night Auditor Front Desk Agent at Concord Hospitality Enterprises in Boston Woburn?
- The starting hourly wage for this position is between $21 and $24 per hour, depending on experience and qualifications.
- What benefits are available for full-time Night Auditor Front Desk Agents?
- Full-time associates are eligible for a comprehensive benefits package, including medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K, tuition assistance, discounted room rates, and opportunities for training, development, and career advancement.
- What are the key responsibilities of a Night Auditor Front Desk Agent at this hotel?
- Key responsibilities include assisting guests efficiently and professionally, maintaining high service standards, resolving guest concerns, posting charges, handling payments, managing mail and messages, understanding hotel programs, communicating with departments, and knowing safety/emergency procedures.
- What is Concord Hospitality's company culture like for a Night Auditor Front Desk Agent?
- Concord Hospitality emphasizes a culture based on Quality, Integrity, Community, Profitability, and Fun. They have an 'Associate First' policy, valuing and respecting all employees, and strive to create a great work environment with opportunities for development and engagement.
- Does Concord Hospitality offer career growth opportunities for Night Auditor Front Desk Agents?
- Yes, Concord Hospitality offers training, development, and career advancement opportunities for associates. They encourage employees to grow within the company and be part of a fun team.