MGR, HUMAN RESOURCES
Compass Group USA · Englewood, CO
- On site
- Full-time
- $85,000 / year
- Englewood, CO
Job highlights
- Lead HR functions for remote Antarctic operations.
- Focus on associate relations, recruitment, and training.
- Requires onsite work in Antarctica October-February.
- Manage HR policies, procedures, and programs.
- Opportunity to impact remote employee experience.
About the role
About ESS Support Services Worldwide
ESS Support Services Worldwide – Alaska, Gulf, and Antarctica - is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites. Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day. ESS Support Services Worldwide offers competitive wages, has an award-winning benefits program which includes health, medical, dental, vision, retirement plus other insurance which meets the needs of each individual.
Job Summary
Working as the HR Manager, you will provide field and corporate support with an emphasis in associate relations, front line associate recruitment, training and diversity. You will be the contact expert regarding policies, procedures and programs in these areas.
Key Responsibilities:
- Coordinates and conducts management training related to associate relations, terminations, sexual harassment, and performance management.
- Investigates and advises management on the appropriate resolution of associate relations issues.
- Coordinates and conducts exit interviews to determine reasons behind separations and makes recommendations to reduce absenteeism and turnover.
- Represents the organization at personnel-related hearings and investigations as needed.
- Supports internal customer surveys and associate satisfaction interpretation/feedback processes.
- Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance, and implement account HR initiatives.
- Coordinates and conducts management training related to interviewing, selection, and hiring.
- Assists managers in developing and implementing recruitment plans to increase qualified applicant flow.
- Provides support and tools to unit management to build relations and make presentations at schools, organizations, community associates, and job fairs regarding the organization and opportunities.
- Supports SSC sector and provides direct assistance and support in critical markets.
- Identifies critical needs areas and takes appropriate steps to rectify problems.
- Coordinates and conducts new hire orientation and management training related to HR functions.
- Conducts HR Assessments and prepares/presents HR-related topics at Field Operations Workshops for HR Training and Development.
- Regularly conducts HR-related training (e.g., Sexual Harassment, Progressive Discipline, HR 101).
- Supports Preferred Employer objectives and HR business plans by attending and participating in operational meetings.
Qualifications:
- Bachelor’s degree (B.A.), Master’s preferred.
- Two to five years of multi-unit HR generalist and associate relations experience.
- Experience in a high customer contact setting.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- SPHR/PHR Certification preferred.
Benefits:
Full-time and part-time positions offer the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program). Full-time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
About Compass Group:
Compass Group is an equal opportunity employer committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Key skills/competency
- HR Management
- Associate Relations
- Recruitment
- Training and Development
- Policy and Procedure Expertise
- Employee Relations
- Human Resources Compliance
- Onboarding
- Performance Management
- HR Assessments
Skills & topics
- HR Manager
- Human Resources
- Associate Relations
- Recruitment
- Training
- Employee Relations
- HR Compliance
- Onboarding
- Performance Management
- Remote Work
- Antarctica
- Field HR
- Multi-unit HR
- Colorado
- Compass Group
- ESS Support Services
How to get hired
- Tailor your resume: Highlight your multi-unit HR generalist and associate relations experience. Quantify achievements in recruitment and retention.
- Address the Antarctica requirement: Clearly state your willingness and ability to work onsite in Antarctica from October to February.
- Showcase customer contact experience: Emphasize your background in high customer contact settings and ability to handle diverse inquiries.
- Prepare for behavioral questions: Be ready to discuss your experience with conflict resolution, training, and policy implementation.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary location for this HR Manager role at Compass Group USA?
- While this HR Manager position is based remotely in Colorado, it specifically requires onsite work in Antarctica from October to February each year.
- What are the key responsibilities for an HR Manager at ESS Support Services Worldwide?
- The HR Manager will focus on associate relations, front-line associate recruitment, training, and diversity. This includes conducting management training, investigating employee issues, coordinating exit interviews, and implementing HR initiatives.
- What qualifications are preferred for this HR Manager position?
- A Bachelor's degree is required, with a Master's preferred. Two to five years of multi-unit HR generalist and associate relations experience, along with experience in a high customer contact setting, are also preferred. SPHR/PHR certification is a plus.
- Can you explain the work arrangement for the HR Manager role?
- This role is unique, with remote work based in Colorado, but requires mandatory onsite presence in Antarctica from October to February. Outside of these periods, the role can be performed remotely.
- What benefits are offered to HR Managers at Compass Group USA?
- Employees receive a comprehensive benefits package including health, medical, dental, vision, retirement, and various insurance options. Full-time employees also have access to life insurance, disability insurance, commuter benefits, and EAP.
- How does Compass Group USA handle applications with a criminal history?
- Compass Group USA considers all qualified applicants, including those with a criminal history, in accordance with all applicable federal, state, and local laws, including specific fair chance ordinances.