Business Operations Associate - Full Time
CarMax · Tolleson, AZ
- On site
- Full-time
- $45,000 / year
- Tolleson, AZ
Job highlights
- Process sales, auctions, and appraisals accurately.
- Provide exceptional customer service and guidance.
- Manage cash, paperwork, and essential transactions.
- Support store operations and train new associates.
- Work in a fast-paced, team-oriented environment.
About the role
Business Operations Associate - Full Time
CarMax, the way your career should be!
Position Overview
As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
- Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
- Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
- Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Key skills/competency
- Business Operations Associate
- Customer Service
- Sales Processing
- Paperwork Audit
- Cash Management
- Data Entry
- Organizational Skills
- Attention to Detail
- Teamwork
- Communication
Skills & topics
- Business Operations Associate
- Sales Associate
- Administrative Assistant
- Customer Service
- Operations
- Retail
- CarMax
- Full Time
- Arizona
- Tolleson
How to get hired
- Tailor your resume: Highlight customer service, data accuracy, and organizational skills relevant to the Business Operations Associate role.
- Showcase relevant experience: Emphasize any previous roles involving cash handling, paperwork processing, or administrative support.
- Prepare for behavioral questions: Be ready to discuss how you handle deadlines, attention to detail, and customer interactions.
- Understand CarMax culture: Research CarMax's commitment to transparency, integrity, and customer experience to align your answers.
- Demonstrate PC proficiency: Be prepared to discuss your experience with Microsoft Office and data entry systems during the interview.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Business Operations Associate at CarMax?
- The Business Operations Associate at CarMax is responsible for the accurate processing of sales, auctions, and appraisals, managing cash and paperwork, providing excellent customer service, and supporting overall store operations. This role ensures the smooth functioning of daily business activities.
- What qualifications are essential for the Business Operations Associate position at CarMax?
- Key qualifications include the ability to accurately interpret and record data, strong organizational and multitasking skills, proficiency in Microsoft Office and data entry systems, effective communication abilities, and the physical capacity to lift up to 20 lbs and stand for extended periods. Flexibility in work schedule is also required.
- How does CarMax support career growth for its associates?
- CarMax emphasizes associate growth through opportunities to advance careers and grow skillsets. As the nation's largest used car retailer, they offer a dynamic environment focused on innovation and professional development, aiming to drive associates forward in their careers.
- What is CarMax's approach to customer service in this role?
- CarMax prioritizes outstanding customer service. Business Operations Associates are expected to greet customers, answer questions, and guide them through paperwork processes, maintaining CarMax’s commitment to transparency and integrity throughout the customer interaction.
- What kind of work environment can I expect as a Business Operations Associate at CarMax?
- You can expect a fast-paced, team-oriented environment. The role requires working on your feet for extended periods and a commitment to maintaining CarMax's standards for Environmental, Health, and Safety (EH&S), ensuring a clean and orderly work area.
- Is this a remote or on-site position at CarMax?
- Based on the description emphasizing store operations and physical requirements like standing for extended periods and lifting, this Business Operations Associate position is an on-site role at the Phoenix West Valley location.
Similar roles
Open positions we recommend based on this role.
Business Operations Associate
CarMax · Clearwater, Florida, United States
Business Operations Associate
CarMax · Clearwater, Florida, United States
Part Time Business Operations Associate
CarMax · Tinley Park, Illinois, United States
Business Operations Associate - Full Time
CarMax · Tolleson, Arizona, United States