Digital Product Owner, DPMS
Carestream Dental · United States
- Hybrid
- Full-time
- $110,000 / year
- United States
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Digital Product Owner, DPMS
Carestream Dental · United States
Riley Chen
Hiring Manager · h•••••@myjobs.adp.com
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Not recommended alone — most applicants never hear back.
Job highlights
- Shape and prioritize web experience for customer outcomes.
- Act as the voice of the customer using research and AI.
- Collaborate with cross-functional teams for product releases.
- Utilize AI and data for continuous user experience improvement.
- Manage product backlog and ensure business goal alignment.
About the role
Digital Product Owner - Sensei Experience
Become a growth leader and driver at Carestream. Join the product management team. The Digital Product Owner – Sensei Experience - is responsible for shaping and prioritizing the Sensei web experience to deliver exceptional customer outcomes and business value. This role serves as the voice of the customer, combining customer research, behavioral analytics, AI-powered insights, and rapid experimentation to identify opportunities, validate solutions, and continuously improve the user experience.
The ideal candidate is passionate about Lean Product Management, customer empathy, design thinking, and AI-enabled product development. They thrive in highly collaborative environments, leverage modern AI tools to accelerate learning and execution, and use data to uncover opportunities that improve adoption, engagement, retention, and customer satisfaction.
The Product Owner will gather feature requests and requirements from current and future users of Sensei Cloud and coordinate with the appropriate scrum teams to schedule releases.
The Product Owner will work with a cross-functional team to deliver product releases and have experience in customer-focused roles.
Ideal Candidate Profile
- Passionate about customer experience, user-centered design, and product discovery.
- Naturally curious and highly data-driven.
- Excited by AI and actively explores new tools and technologies.
- Comfortable creating prototypes and testing ideas quickly.
- Strong communicator who can influence without authority.
- Thrives in ambiguity and moves quickly from insight to action.
- Believes that learning faster than competitors creates competitive advantage.
This important role will help to provide products that deliver business value to our customers as well as align with the overall company vision.
Primary Responsibilities
- Serve as the voice of the customer by developing a deep understanding of user needs, workflows, pain points, and desired outcomes through customer interviews, observation, usability testing, and ongoing engagement.
- Drive product discovery efforts by partnering with customers, Product Management, Design, Engineering, Sales, Support, and Customer Success to identify opportunities, validate assumptions, and shape product direction.
- Leverage AI-powered tools such as Claude, Notion AI, Lovable, and emerging technologies to accelerate research, ideation, prototyping, requirements creation, and decision-making.
- Utilize customer experience, product analytics, and business intelligence platforms such as FullStory, Salesforce, Zendesk, and other data sources to identify friction points, uncover insights, and prioritize opportunities.
- Create, test, and iterate on prototypes, concepts, workflows, and user experiences to validate solutions, reduce risk, and improve customer outcomes before development investment.
- Define, prioritize, and maintain a product backlog of epics, features, user stories, defects, and technical enablers, ensuring alignment with customer needs, business goals, and product strategy.
- Assess and prioritize work based on customer impact, business value, strategic alignment, technical considerations, and measurable outcomes to maximize return on investment.
- Develop detailed user stories, acceptance criteria, and functional requirements that enable development teams to efficiently deliver high-quality solutions.
- Lead backlog refinement, sprint planning, reviews, and acceptance activities while partnering closely with Engineering and Quality Assurance to ensure solutions meet business requirements and quality standards.
- Break down large initiatives into incremental releases that deliver measurable customer and business value, enabling rapid feedback, continuous learning, and iterative improvement.
- Measure and monitor adoption, engagement, customer satisfaction, retention, operational performance, and business outcomes to evaluate product success and guide future investments.
- Champion Lean Product Management, Agile best practices, experimentation, and continuous improvement while acting as a product advocate and subject matter expert for the Sensei web experience.
Experience
- 1-4 years of product management or product owner experience
- Must be a passionate problem solver
- Eager to learn and adopt AI in your day to day job and workflows
- Experience in customer-facing roles is an advantage
- Experience in the health, dental, or benefits industry is an advantage
- Proven track record of working with cross-functional teams
- Proven analytical and problem-solving skills
Key skills/competency
- Digital Product Owner
- Product Management
- Customer Experience
- User-Centered Design
- Lean Product Management
- Agile Methodologies
- AI Tools
- Data Analysis
- Product Discovery
- Backlog Management
Skills & topics
- Digital Product Owner
- Product Management
- Customer Experience
- Agile
- Lean Product Management
- AI
- Data Analysis
- Product Discovery
- Backlog Management
- User Stories
- SaaS
- Health Tech
- Dental Tech
- UX
- Web Experience
- Scrum
- Prototyping
- Requirements Gathering
- Cross-functional Teams
- Problem Solving
How to get hired
- Tailor your resume: Highlight product ownership, AI experience, and customer focus.
- Showcase AI proficiency: Detail your experience with AI tools and data-driven insights.
- Emphasize cross-functional skills: Provide examples of successful collaboration with diverse teams.
- Demonstrate problem-solving: Use STAR method to illustrate your analytical and user-centric approach.
- Prepare for behavioral questions: Articulate your passion for customer experience and agile methodologies.
Technical preparation
Master Agile and Lean Product Management principles.,Familiarize with AI tools like Claude, Notion AI.,Practice creating and testing prototypes quickly.,Analyze user data from platforms like FullStory.
Behavioral questions
Describe influencing others without direct authority.,Share an example of thriving in ambiguity.,How do you learn faster than competitors?,Discuss a time you used data to drive action.
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the primary focus of the Digital Product Owner role at Carestream Dental?
- The Digital Product Owner at Carestream Dental is primarily responsible for shaping and prioritizing the Sensei web experience to ensure exceptional customer outcomes and deliver business value. This involves acting as the voice of the customer, leveraging research, analytics, and AI to improve the user experience.
- What kind of experience is ideal for a Digital Product Owner at Carestream Dental?
- The ideal candidate for the Digital Product Owner position at Carestream Dental is passionate about customer experience, user-centered design, and product discovery. They should be data-driven, excited by AI, comfortable with prototyping, and possess strong communication skills to influence without authority. Experience in product management or product ownership, particularly with cross-functional teams, is essential.
- How does Carestream Dental utilize AI in its product development process for this role?
- Carestream Dental actively encourages the use of modern AI tools within the product development process for the Digital Product Owner role. This includes leveraging AI for research, ideation, prototyping, requirements creation, and decision-making to accelerate learning and execution, and uncover opportunities.
- What are the key responsibilities of the Digital Product Owner regarding the product backlog?
- The Digital Product Owner is responsible for defining, prioritizing, and maintaining the product backlog, which includes epics, features, user stories, defects, and technical enablers. This ensures alignment with customer needs, business goals, and the overall product strategy, while also assessing and prioritizing work based on impact and value.
- What industry experience is considered advantageous for this Digital Product Owner position?
- While not strictly required, experience in the health, dental, or benefits industry is considered an advantage for the Digital Product Owner role at Carestream Dental. This background can provide valuable context and understanding of the customer base and market dynamics.
- How does Carestream Dental approach continuous improvement for its digital products?
- Carestream Dental emphasizes continuous improvement through rapid experimentation, iterating on prototypes, measuring product adoption and satisfaction, and championing Lean Product Management and Agile best practices. The Digital Product Owner plays a key role in this iterative process.
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