Customer Service Representative
Blaze: Heating, Cooling, Electrical & Plumbing · Raleigh, NC
- On site
- Full-time
- $45,000 / year
- Raleigh, NC
Job highlights
- Respond to customer inquiries and schedule service calls.
- Manage high call volumes using multiple platforms.
- Coordinate with field staff for efficient service.
- Requires 1-2 years customer service experience.
- Offers comprehensive benefits and growth opportunities.
About the role
Customer Service Representative at Blaze Heating, Cooling, Electrical & Plumbing
Blaze Heating, Cooling, Electrical, Plumbing Generators is looking for the best Customer Service Representative in the area to join our top-tier team. Trade doubt for direction and focus on your career!
What We Offer
- Weekly Pay & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation and holiday
- Matching 401(k) 4% Match + ROTH IRA
- On-going training & development
- Growth opportunities
What You Will Do
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring field staff has a full schedule.
- Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
- Confirm appointments with customers and make necessary schedule adjustments.
- Ensure accurate data entry and update customer records in the CRM system.
- Monitor job status and coordinate with field staff for timely service delivery.
- Provide customers with accurate information on service options, availability, and pricing.
- Manage and prioritize a high volume of calls for efficiency and productivity.
- Optimize field staff assignments and minimize downtime by working closely with the scheduling team.
- Communicate promotions, discounts, and available services to customers.
- Demonstrate strong multitasking skills by efficiently navigating multiple platforms simultaneously (Five9, Microsoft Teams, ServiceTitan, Hatch, Dexcomm).
What You Bring
- 1-2 years of customer service experience, preferably in the Trades (HVAC, Plumbing, or Electrical) industry.
- Experience using ServiceTitan is preferred but not required; training will be provided for the right candidate.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and manage high volumes of inbound and outbound calls.
- Proficient in using customer service software and CRM systems.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
- Pre-employment background check and drug test may be conducted, subject to law.
Hours
- Training: First four weeks, Monday-Friday, 8 AM - 5 PM.
- Post-Training Option 1: Sunday - Thursday, flexible 8-hour shift (10 AM - 7 PM).
- Post-Training Option 2: Sunday - Thursday, 8 AM - 7 PM (weekdays in office; weekends remote).
Pay Range
$40,000 - $45,000 per year
If this sounds like a long-term career move for you, apply today!
Key skills/competency
- Customer Service
- Scheduling
- CRM Software
- Communication Skills
- Problem Solving
- Multitasking
- Time Management
- HVAC, Plumbing, Electrical Industry Knowledge
- ServiceTitan
- Fast-Paced Environment
Skills & topics
- Customer Service
- Representative
- CSR
- Scheduling
- Customer Support
- Call Center
- HVAC
- Plumbing
- Electrical
- ServiceTitan
- CRM
- Communication
- Teamwork
- Problem Solving
- Blaze
How to get hired
- Tailor your resume: Highlight your customer service experience, especially in the trades, and any CRM software proficiency.
- Showcase soft skills: Emphasize your communication, multitasking, and problem-solving abilities in your application.
- Prepare for interviews: Be ready to discuss your customer service approach and how you handle high-volume environments.
- Express enthusiasm: Clearly state your interest in a long-term career move with Blaze and your commitment to customer satisfaction.
Technical preparation
Practice navigating multiple software interfaces.,Familiarize yourself with CRM system functionalities.,Study common HVAC, plumbing, electrical terms.,Role-play handling customer service scenarios.
Behavioral questions
Describe a time you handled a difficult customer.,How do you prioritize tasks under pressure?,How do you ensure accurate data entry?,What motivates you in a fast-paced role?
Frequently asked questions
- What are the primary responsibilities of a Customer Service Representative at Blaze?
- As a Customer Service Representative at Blaze, you will handle customer inquiries via phone and email, schedule service calls for HVAC, electrical, and plumbing, make outbound follow-up calls, manage schedules, and ensure accurate data entry in the CRM system. You'll also coordinate with field staff to ensure timely service delivery and communicate service options and promotions to customers.
- What experience is required to be a Customer Service Representative at Blaze?
- Blaze requires a minimum of 1-2 years of experience in customer service, with a preference for experience in the Trades industry (HVAC, Plumbing, or Electrical). While experience with ServiceTitan is a plus, Blaze is happy to train the right candidate who lacks prior ServiceTitan experience.
- What are the work hours and arrangement for this Customer Service Representative role?
- During the initial four weeks of training, the hours are Monday-Friday, 8 AM to 5 PM. After training, you can choose between a flexible 8-hour shift on Sunday-Thursday (10 AM - 7 PM) or an 8 AM - 7 PM shift on Sunday-Thursday. Some weekend work is remote, while weekdays are in the office.
- What benefits does Blaze offer to its Customer Service Representatives?
- Blaze offers a comprehensive benefits package including weekly pay, paid training, medical, dental, and vision insurance, a Health Savings Account, short and long-term disability, company-paid life insurance, PTO, and a matching 401(k) with a ROTH IRA option. They also provide ongoing training and development with growth opportunities.
- What software will I use as a Customer Service Representative at Blaze?
- You will be expected to demonstrate strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously. These include Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (a third-party overflow partner).
- How important is customer satisfaction in this role?
- Customer satisfaction is paramount. Blaze emphasizes a positive attitude and a strong commitment to ensuring customers are happy with the services provided. Your role is crucial in creating a positive customer experience from the first point of contact.
- Can I apply for this Customer Service Representative role if I don't have ServiceTitan experience?
Similar roles
Open positions we recommend based on this role.
Electrician Service
Snappy Services - Electric, Plumbing, Heating & Air · Marietta, Georgia, United States
Service Electrician
Dilling: Heating, Cooling, Plumbing & Electrical · Charlotte, North Carolina, United States
Licensed Residential Service Electrician
Absolute Plumbing, Electrical, Heating and Air · Denver, Colorado, United States
Residential Electrician
Ace Cooling Heating Plumbing and Electrical · Phoenix, Arizona, United States