Junior Field Services Engineer
Baker Hughes · Austin, TX
- On site
- Full-time
- $75,000 / year
- Austin, TX
Job highlights
- Service industrial X-ray machines and equipment.
- Provide on-site and remote customer support.
- Requires extensive travel, over 70%.
- Technical degree and background checks needed.
- Competitive benefits and career growth offered.
About the role
About Waygate Technologies at Baker Hughes
Baker Hughes has developed a comprehensive portfolio of systems and products. From advanced data‑collection technology to innovative software enabling remote collaboration, Waygate Technologies provides a full suite of non‑destructive testing solutions and equipment, including radiography, computed tomography, remote visual inspection, ultrasound, and eddy‑current products.
Junior Field Services Engineer Role
As a Junior Field Services Engineer, you will be delivering a wide range of services including standard maintenance, troubleshooting, installation, and calibration of Waygate Technologies equipment. You will be working on Phoenix 2D & 3D CT X‑ray testing machine hardware and software at both Waygate and customer locations. This role requires extensive travel, expected to exceed 70%.
Key Responsibilities
- After completing a rigorous technical training program, you will be responsible for maintaining, repairing, and installing industrial X‑ray systems and supporting peripheral equipment.
- Provide technical support to customers via phone and on-site service visits.
- Complete service reports, invoicing packages, and administrative documentation in a timely manner.
- Drive customer satisfaction by delivering high‑quality service and honoring commitments.
- Monitor site safety throughout the execution of all work scopes.
Qualifications
- A four‑year technical degree (AEET, AMET) with experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment OR a four‑year degree in Electronics (BSEET, BSEE) or Mechanics (BSMET, BSME).
- Ability to regularly lift/move up to 20 lbs. and frequently lift/move up to 50 lbs.
- Willingness to undergo background checks (employment verification, criminal history, driving record, and education).
- Ability to travel up to 70% of the time.
- A valid driver’s license and passport (or the ability to obtain one).
- Valid U.S. citizenship status.
What We Offer
- 70% or more travel, with paid travel time and overtime work exceeding 8 hours per day.
- Requirement to live within driving distance of an airport.
- A comprehensive benefits package including health & welfare programs, Thrift Plan (401k), life insurance, disability programs, financial programs, education assistance, generous parental leave, mental health resources, and dependent care support.
- Opportunities for talent development and leadership growth.
Key skills/competency
- Field Service Engineer
- Baker Hughes
- Waygate Technologies
- X-ray systems
- CT scanning
- Non-destructive testing
- Technical support
- Equipment maintenance
- Troubleshooting
- Customer service
Skills & topics
- Junior Field Services Engineer
- Field Service
- Engineer
- Baker Hughes
- Waygate Technologies
- X-ray systems
- CT scanning
- Non-destructive testing
- Technical support
- Equipment maintenance
- Troubleshooting
- Customer service
- Mechanical repair
- Electronic repair
- Industrial equipment
- Remote inspection
- Radiography
- Ultrasound
- Eddy-current
- Travel
- Overtime
- Benefits
- Career development
- Energy technology
- Industrial services
- U.S. citizen
How to get hired
- Tailor your resume: Highlight your technical degree, diagnostic, and repair experience with mechanical, electromechanical, and electronic equipment, specifically mentioning X-ray systems if applicable.
- Showcase your travel readiness: Emphasize your valid driver's license, passport, U.S. citizenship, and willingness to travel over 70% of the time for the Junior Field Services Engineer role.
- Prepare for technical interviews: Be ready to discuss troubleshooting, maintenance, and installation of complex industrial equipment like X-ray machines and CT scanners.
- Demonstrate customer focus: Highlight your ability to provide excellent technical support, drive customer satisfaction, and maintain site safety.
- Research Baker Hughes: Understand their Waygate Technologies division, their commitment to innovation, and their focus on employee development and well-being.
Technical preparation
Master industrial X-ray and CT equipment.,Practice diagnosing mechanical and electrical issues.,Familiarize with diagnostic reporting tools.,Review site safety protocols and procedures.
Behavioral questions
Describe a complex repair you successfully completed.,How do you handle customer dissatisfaction?,How do you prioritize tasks during travel?,How do you ensure site safety during work?
Frequently asked questions
- What is the primary responsibility of a Junior Field Services Engineer at Baker Hughes?
- The primary responsibility of a Junior Field Services Engineer at Baker Hughes is to deliver a wide range of services including standard maintenance, troubleshooting, installation, and calibration of Waygate Technologies equipment, such as Phoenix 2D & 3D CT X-ray testing machines.
- What educational background is required for the Junior Field Services Engineer position?
- A four-year technical degree such as AEET, AMET, BSEET, BSEE, BSMET, or BSME is required. Experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment is also a key requirement.
- How much travel is expected for this role?
- This Junior Field Services Engineer role requires extensive travel, expected to exceed 70% of the time. Paid travel time and overtime are provided.
- What are the citizenship and licensing requirements for this position?
- Candidates must hold valid U.S. citizenship status, possess a valid driver's license, and a valid passport (or the ability to obtain one).
- What kind of benefits does Baker Hughes offer its employees?
- Baker Hughes offers a comprehensive benefits package including health and welfare programs, a Thrift Plan (401k), life insurance, disability programs, financial programs, education assistance, generous parental leave, mental health resources, and dependent care support.
- What is the internal job title for this role at Baker Hughes?
- The internal Baker Hughes title for this role is Services Professional - On Site Services.
- Is sponsorship for work authorization provided for this position?
- No, this position requires current work authorization in the country of employment, and the employer is unable to provide or continue work authorization sponsorship.
- What specific types of equipment will a Junior Field Services Engineer work with?
- You will be working with Phoenix 2D & 3D CT X-ray testing machine hardware and software, as well as supporting peripheral equipment such as X-ray tubes, generators, coolers, scanners, and motion control systems.