Engineer II, Global Product Support

 

Key Responsibilities

•  Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction.
• Resolve customer issues. Find containments fast, then drive structural solution and implementation.
• Responsible for IQ performance and improvement of released products.
• Collect and analyze and report system performance data and define improvement plants.
• Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects)
• Drive ASM SOP’s and protocol, able to guide co-workers
• Maintain and enhance procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.
• Work responsibly with all ASM resources and departments in a multifunctional and high-paced atmosphere independent of supervision on highly complex problems
• Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure.
• Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums.
• l Have a safety-first mentality

 

Travel

• Be willing to travel domestically and internationally as required, typically 30-40%Travel

Education

• Master’s or bachelor’s Degree in engineering discipline
• 5-10 years of related experience
• Native Italian and fluent English in speaking and writing

 

Requirements Knowledge

• 5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC/Si CVD. 5 years’ experience with ASM specific tool sets is preferred.
• Bachelor's degree in technical field (I.e. Mechanical, Electrical, or Chemical Engineering)
• Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process)
• Utilize logical troubleshooting methodologies to diagnose problems
• Strong knowledge of Semiconductor disciplines, such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, and statistical process control.
• Strong computer skills, working knowledge of MS Office, OneComm, SharePoint, Sap Competency

 

Customer Focused

• Build customer confidence in ASM products and services through direct contact and professional mannerisms in all situations
• Strong positive attitude even in a challenging environment
• Be a system expert for support of field problems, travel to customer site domestically and internationally

Results Drive

• Ability to handle multiple tasks simultaneously
• Ability to work both as an independent contributor and in various team environments
• Accurate, timely reporting
• Own and drive escalated equipment events to resolution following ASMs escalation protocols
• Driven personality with discipline of ownership of responsibilities and independence

 

Communications

• Excellent communication and interpersonal skills; speak and write in a clear, concise manner
• Organize and drive meetings through strong organizational skills and leadership qualities
• Ability to establish relationships in a matrix organization, across regions and time zones, and engage the right people for support as needed
• Strong presentation skills
• Accurately convey issues to peers, management, or customers and able to influence others to achieve results
• Strong ability to develop action plans for technical issues with customers and field personnel and present to the customer
• Evaluates and provides constructive feedback to co-workers about their results, responsibilities and performance