ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

THE ROLE

As a Project Manager embedded in a large-scale telecommunications engagement, you will lead cross-functional delivery and governance for a fast-paced digital transformation program in the Mexican telco market. Reporting into the Project Management team, you will own end-to-end delivery across multiple workstreams — from digital self-service products to internal tooling and customer-facing experiences — ensuring on-time delivery, quality output, and measurable business impact.

This role requires deep familiarity with how telco organizations operate: their internal structures, digital channels, and the complexity of serving millions of subscribers across prepaid and postpaid models.

LOCATION

APPLY is hybrid/remote-friendly. The preferred candidate should be based in Santiago, Chile — candidates in Santiago are able to work out of our Santiago office as remote/hybrid employees. Mexico City is our second preferred location. All candidates should work in hours that align to CT (Central Timezone) or PT (Pacific Timezone)

Senior Project Manager (TELCO)

What the job really is

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