
Customer Success Manager, Consumables, Beauty
Amazon · Austin, TX
- On site
- Full-time
- $101,800 / year
- Austin, TX
Job highlights
- Drive vendor success on Amazon's e-commerce platform.
- Develop strategic business plans with vendors.
- Analyze data to improve customer experience.
- Manage multiple projects and stakeholder relationships.
- Collaborate with cross-functional teams.
About the role
Customer Success Manager, Consumables, Beauty
This role can be located in one of our approved corporate offices in Santa Monica, CA, Austin, TX, or New York, NY.
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
- Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
- Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
- Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
- Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life
- Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
- Review and analyze performance data to identify growth opportunities
- Develop and present strategic recommendations to vendors
- Participate in team meetings and knowledge-sharing sessions
- Manage multiple projects while maintaining high service standards
About The Team
We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
Basic Qualifications
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Demonstrated analytical and problem-solving capabilities
- Experience with data analysis and presentation tools
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience in operational excellence, continuous improvement, or process improvement roles
- Experience in retail, e-commerce, or technology industries
- Project management experience
- Proficiency in data visualization tools
- Experience managing multiple stakeholder relationships
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, SANTA MONICA - 70,400.00 - 101,800.00 USD annually
USA, CA, Santa Monica - 70,400.00 - 101,800.00 USD annually
USA, NY, New York - 66,300.00 - 112,000.00 USD annually
USA, TX, AUSTIN - 58,200.00 - 101,800.00 USD annually
USA, TX, Austin - 58,200.00 - 101,800.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10419816
Key skills/competency
- Customer Success Manager
- Vendor Management
- Account Management
- Retail
- E-commerce
- Business Development
- Data Analysis
- Strategic Planning
- Client Relationship Management
- Project Management
Skills & topics
- Customer Success Manager
- Account Management
- Vendor Management
- E-commerce
- Retail
- Business Development
- Data Analysis
- Strategic Planning
- Client Relationship Management
- Project Management
- Amazon
- Santa Monica
- Austin
- New York
How to get hired
- Tailor your resume: Highlight experience in account management, vendor relations, and data analysis relevant to Amazon's needs.
- Showcase analytical skills: Emphasize your ability to analyze performance metrics and provide actionable recommendations.
- Demonstrate relationship building: Provide examples of successful vendor or client partnerships you've managed.
- Understand Amazon's culture: Research Amazon's Leadership Principles and tailor your responses to demonstrate alignment.
- Prepare for behavioral questions: Be ready to discuss your experience managing multiple projects and stakeholders.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Customer Success Manager at Amazon?
- As a Customer Success Manager at Amazon, you'll partner with vendors to create strategic business plans, analyze performance data to drive growth, and build strong relationships. You'll also guide vendors on Amazon's tools and policies, and contribute to process improvements.
- What qualifications are essential for the Customer Success Manager role at Amazon?
- Essential qualifications include experience managing multiple projects in a fast-paced environment, 3+ years of client-facing experience (Account or Vendor Management), strong analytical and problem-solving skills, and proficiency with data analysis and presentation tools. Excellent communication skills are also a must.
- What are the preferred qualifications for this Amazon Customer Success Manager position?
- Preferred qualifications include experience in operational excellence, continuous improvement, process improvement, retail, e-commerce, or technology industries. Project management experience and proficiency in data visualization tools are also highly valued.
- What is the team environment like for Customer Success Managers at Amazon?
- The team is a collaborative group of 6-10 Customer Success Managers who support each other's growth. The team values innovation, continuous learning, work-life balance, and offers clear career advancement opportunities.
- What locations are available for this Customer Success Manager role at Amazon?
- This role can be located in Santa Monica, CA, Austin, TX, or New York, NY. Specific salary ranges are provided for each location.
- How does Amazon handle applications from Los Angeles County for this role?
- For Los Angeles County applicants, Amazon will consider qualified candidates with arrest and conviction records, in accordance with the Fair Chance Ordinance. The job duties require adherence to company policies, sound judgment, and professionalism.
- What kind of benefits does Amazon offer for this Customer Success Manager position?
- Amazon offers comprehensive benefits including health insurance (medical, dental, vision, etc.), 401(k) matching, paid time off, parental leave, sign-on payments, and restricted stock units (RSUs).
- How can I prepare for the interview for the Customer Success Manager role at Amazon?
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