Senior Worldwide Partner Specialist Solutions Architect, Amazon Connect
Amazon Web Services (AWS) · San Francisco, CA
- On site
- Full-time
- $176,600 / year
- San Francisco, CA
Job highlights
- Drive AWS adoption and growth with key partners.
- Provide expert technical solutions for customer challenges.
- Shape go-to-market strategies for technology domains.
- Act as a thought leader in cloud contact centers.
- Collaborate with product teams on customer feedback.
About the role
About The Role
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Are you a builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Amazon Specialist and Partner Organisation (ASP) Amazon Connect team as a Specialist Solutions Architect!
The Amazon Specialist and Partner Organization (ASP) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small and mid-market accounts to enterprise-level customers in public sector and health care. We work backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. ASP teams include business development, specialist and technical solutions architecture. As part of ASP, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
Key job responsibilities
- Represent the voice of the customer and our partners; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases
- Provide advanced technical knowledge to your aligned GTM teams to unblock our partners that are delivering for our customers’ largest and most critical business challenges
- Along with your extended team, own the technical bar for specialist technical artifacts and standards
- Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
- Guide and Support an AWS internal community of technical subject matter experts aligned to your customers.
- Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures
- Design and deliver practice build and continual improvement to our partners' business, ensuring partners are delivering architectures and implementations that meet or exceed the needs of our customers
About The Team
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- 5+ years of Contact Center design and architecture
Preferred Qualifications
- Experience in infrastructure architecture, database architecture and networking
- Experience working with end user or developer communities
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Key skills/competency
- Amazon Connect
- Solutions Architect
- Partner Management
- Cloud Computing
- Contact Center
- Customer Relationship Management
- Technical Expertise
- Go-to-Market Strategy
- AWS
- Architecture Design
Skills & topics
- Solutions Architect
- Partner Specialist
- AWS
- Amazon Connect
- Cloud Computing
- Contact Center
- Technical Sales
- Go-to-Market Strategy
- Customer Success
- Architecture Design
How to get hired
- Tailor your resume: Highlight your AWS, Contact Center, and partner management experience. Quantify achievements where possible.
- Showcase technical depth: Emphasize your solutions architecture and IT implementation skills in your application.
- Demonstrate customer focus: Include examples of how you've driven customer success and partner growth.
- Prepare for interviews: Be ready to discuss your experience with AWS services, contact center solutions, and strategic partnerships.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the role of a Senior Solutions Architect Partner Specialist at AWS?
- The Senior Solutions Architect Partner Specialist at AWS is responsible for developing and executing go-to-market strategies for AWS services, particularly Amazon Connect, by working closely with technology and consulting partners. This role involves providing deep technical expertise, guiding partners in solution design and implementation, and acting as a liaison between customers, partners, and product teams.
- What are the key responsibilities for this Senior Solutions Architect role at AWS?
- Key responsibilities include representing the voice of the customer and partners, providing advanced technical knowledge to GTM teams, owning technical standards, collaborating on GTM strategy, acting as a thought leader through content creation and speaking, and guiding internal AWS communities and partner enablement.
- What kind of Contact Center experience is required for this AWS position?
- The role requires significant experience in Contact Center design and architecture, with a deep understanding of CX and enterprise contact center domain expertise. A strong background in Contact Center solutions is crucial for success in this position.
- How does AWS value diverse experiences for this Senior Solutions Architect role?
- AWS explicitly encourages candidates with diverse experiences, non-traditional career paths, or alternative experiences to apply, even if they don't meet all preferred qualifications. They value unique perspectives and believe they fuel innovation.
- What career growth opportunities are available at AWS for this role?
- AWS offers continuous learning, mentorship, and career-advancing resources to help professionals develop. The company strives to be 'Earth's Best Employer,' emphasizing professional development and growth within its inclusive culture.
- What is the typical salary range for a Senior Solutions Architect Partner Specialist in San Francisco?
- For a Senior Solutions Architect Partner Specialist in San Francisco, the base salary range is between $176,600.00 and $239,000.00 USD annually. The total compensation may also include sign-on payments and restricted stock units (RSUs).
- How important is experience with AWS for this role?
- Experience within specific technology domain areas, including cloud computing and systems engineering, is a basic qualification. While not explicitly stated as a requirement to have prior AWS experience, a strong understanding of cloud platforms and AWS services is highly beneficial for this role.