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Zscaler

Senior IT Help Desk Specialist

Zscaler · USA - Update Location

Posted 29 days ago

or apply directly on Zscaler's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
Zscaler's roles stay open a median of 40 days
Reposted
No
Salary listed
No
0% of Zscaler's roles list one
Ghost-job risk at Zscaler
low
0 stale, 19 reposted of 370 open
Hiring momentum
564 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.

About this role

The Senior IT Help Desk Specialist at Zscaler will provide comprehensive technical support to employees, ensuring smooth IT operations. Responsibilities include troubleshooting technology-related issues, managing the lifecycle of employee equipment, and maintaining conference room technologies. This role emphasizes customer service and technical expertise, serving as a key touchpoint for enhancing the digital employee experience.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.

What you need

  • Foundational understanding of AI/ML technologies
  • Strong communication and customer service skills
  • Proficiency with ServiceNow for ticketing and request management
  • Expertise in Windows/MacOS, Google Workspace, and Microsoft Office
  • Experience supporting diverse hardware platforms
  • Experience configuring and supporting Zoom

Nice to have

  • Experience with Zoom Room equipment setup, troubleshooting, and supporting Zoom Rooms
  • Strong emotional intelligence and a customer-first mindset
  • Exceptional adaptability and resilience

What you get

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Worth weighing

  • No specific mention of remote work options despite hybrid model
  • Salary range provided but excludes commission/bonus/equity
  • Role may involve high-pressure situations due to the nature of IT support

Summarised from Zscaler's posting. Read the full original.

Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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