or apply directly on Zscaler's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Zscaler's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 0% of Zscaler's roles list one
- Ghost-job risk at Zscaler
- low 0 stale, 19 reposted of 370 open
- Hiring momentum
- 564 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.
About this role
As a Product Support Engineer III at Zscaler, you will engage with customers to resolve escalated support issues and participate in a 24x7 support operation. Your role involves collaborating with engineering teams, reproducing customer issues, and documenting incident resolutions to enhance customer experiences and operational efficiency.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.
What you need
- Minimum 6 years of experience working as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products
- 5+ years of experience with operating systems such as Linux, Unix, and FreeBSD
- Experience delivering products and services as cloud-based solutions
- Strong communication skills (verbal and written) with the ability to communicate at a technical and business level with internal teams, customers, partners, and executives
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
Nice to have
- Deep expertise in cloud networking infrastructure, hybrid connectivity, and traffic management across AWS, Azure, and GCP, including VPC/VNet peering, Direct Connect, ExpressRoute, and ELB/GWLB
- Hands-on experience managing cloud security (NSGs, NACLs), Infrastructure as Code tools like Terraform or CloudFormation, and monitoring tools such as CloudWatch, Azure Monitor, and Log Analytics
- Strong administration skills across Linux (Ubuntu, RedHat), Windows Server, Azure Virtual Desktop, Citrix Desktops, and cloud autoscaling mechanisms
What you get
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Worth weighing
- The role requires participation in a 24x7 on-call rotation, which may impact work-life balance.
- The job involves engaging with customers on escalated issues, which can be high-pressure and demanding.
- The focus on AI tools suggests a need for continuous learning and adaptation to new technologies.
- The position is hybrid, requiring presence in either Bangalore or Mohali.
Summarised from Zscaler's posting. Read the full original.
Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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