or apply directly on Zscaler's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Zscaler's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 0% of Zscaler's roles list one
- Ghost-job risk at Zscaler
- low 0 stale, 19 reposted of 370 open
- Hiring momentum
- 564 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.
About this role
The Director of Technical Success Management at Zscaler will lead and develop a team focused on enhancing customer success outcomes, including satisfaction and retention. This hybrid role involves strategic leadership, fostering a customer-centric culture, and collaborating with various departments to advocate for customer needs. The position requires a balance of high-level strategy and hands-on execution to drive innovation and efficiency in customer engagement.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.
What you need
- 10+ years of experience in customer success, account management, technical account management, or similar customer-facing roles
- 5+ years of senior leadership experience managing managers and building high-performing, scalable organizations
- Demonstrated success driving customer adoption, retention, satisfaction, and growth in a complex enterprise environment
- Strong executive presence with the ability to build trusted relationships with senior customer stakeholders and internal executives
- Strong analytical and operational skills with experience using data to assess risk and drive strategic decision-making
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
Nice to have
- Experience leading customer success or post-sales teams in a B2B SaaS environment, ideally within cybersecurity, networking, or cloud services
- Strong understanding of networking and security technologies, with familiarity in cloud computing solutions
- Industry certifications such as CISSP, CCNP, CCIE, Network+, or cloud provider certifications across AWS, Google Cloud, or Azure
What you get
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Worth weighing
- Hybrid role may require flexibility in working arrangements
- Focus on customer success in a complex enterprise environment may involve high-pressure situations
- No specific salary information provided
Summarised from Zscaler's posting. Read the full original.
Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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