Senior Customer Experience Partner, Operations
Zip Co Limited · United States
Posted 8 days ago · $91,000 - $114,000
or apply directly on Zip Co Limited's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Zip Co Limited's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- Yes 43% of Zip Co Limited's roles list one
- Ghost-job risk at Zip Co Limited
- high 16 stale, 1 reposted of 37 open
- Hiring momentum
- 52 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zip Co Limited's own greenhouse board since 2026-08-03. Full hiring picture for Zip Co Limited.
About this role
The Senior Customer Experience Partner will lead operations within the Customer Experience Operations team, focusing on translating CX strategy into execution across a global BPO network. Key responsibilities include managing daily BPO operations, optimizing performance metrics, enforcing vendor accountability, and driving change management initiatives. This role requires collaboration with BPO leadership and data analysts to ensure high service delivery and operational efficiency.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zip Co Limited as an employer.
What you need
- 8+ years of hands-on experience in CX Operations, contact center leadership, or BPO management within a multi-site or global environment
- Direct experience managing BPO floor operations
- Proven technical fluency in contact center metrics, including analyzing SLAs, AHT, agent occupancy, CSAT, and shrinkage data
- Demonstrated track record of executing operational change management
- Hands-on proficiency with modern CX tooling and workforce concepts, including CRM platforms
- Strong vendor management and relationship-building capabilities
Nice to have
- Experience in fintech or fast-paced technology environments
What you get
- Flexible working culture
- Incentive programs
- Unlimited PTO
- Generous paid parental leave
- Leading family support policies
- Company-sponsored 401k match
Worth weighing
- No specific mention of required certifications or degrees
- Remote-first opportunity but in-person work is available in Manhattan office
- Visa sponsorship is not available for this position
Summarised from Zip Co Limited's posting. Read the full original.
Listed by Zip Co Limited on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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