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Zip Co Limited

Associate Director, Fraud and Disputes Operations Strategy

Zip Co Limited · United States

Posted 23 days ago · $117,000 - $145,000

or apply directly on Zip Co Limited's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Zip Co Limited's roles stay open a median of 37 days
Reposted
No
Salary listed
Yes
43% of Zip Co Limited's roles list one
Ghost-job risk at Zip Co Limited
high
16 stale, 1 reposted of 37 open
Hiring momentum
52 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Zip Co Limited's own greenhouse board since 2026-08-03. Full hiring picture for Zip Co Limited.

About this role

The Associate Director of Fraud and Disputes Operations Strategy will lead the strategy and implementation of fraud investigation and resolution processes, ensuring customer transaction integrity and satisfaction. This role involves overseeing daily operations, collaborating with cross-functional teams, and utilizing data analytics to enhance fraud management. The position also includes managing a team, driving operational excellence, and ensuring compliance with regulatory requirements.

Our read on this posting4.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zip Co Limited as an employer.

What you need

  • 8+ years of experience managing Fraud Operations in a fast-paced environment, preferably in financial services
  • 2-3+ years of experience with card disputes, chargebacks, Reg Z, Reg E, and card network rules
  • Experience scaling operations in fintech, payments, banking or BNPL
  • Strong analytical and data-driven decision making
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners
  • Knowledge of regulatory requirements and industry standards related to fraud and disputes

What you get

  • Flexible working culture
  • Incentive programs
  • Unlimited PTO
  • Generous paid parental leave
  • Leading family support policies
  • Company-sponsored 401k match

Worth weighing

  • No salary listed in the posting, but a range is provided ($117,000 - $145,000)
  • Remote-first opportunity with an option for in-person work in Manhattan
  • Visa sponsorship is not available for this position
  • The role involves significant leadership responsibilities and cross-functional collaboration

Summarised from Zip Co Limited's posting. Read the full original.

Listed by Zip Co Limited on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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