or apply directly on WPP's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days WPP's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of WPP's roles list one
- Ghost-job risk at WPP
- low 0 stale, 4 reposted of 220 open
- Hiring momentum
- 318 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from WPP's own greenhouse board since 2026-08-03. Full hiring picture for WPP.
About this role
The End User Service Lead in Jakarta will manage frontline IT support, ensuring a seamless technology experience for end users. Responsibilities include overseeing service operations, leading a team of End User Service Engineers, managing incident resolution, and driving continuous improvement initiatives. The role also involves optimizing IT support processes and collaborating with business stakeholders to address IT challenges.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of WPP as an employer.
What you need
- Proven experience in IT service management, specializing in end-user support and technical troubleshooting.
- Strong technical background in endpoint administration, including Windows, macOS, Active Directory, and MDM platforms (Intune, Jamf).
- Proficiency in ITIL and ITSM frameworks, with hands-on expertise in platforms like ServiceNow or Jira.
- Excellent leadership skills, with a track record of managing support teams, setting KPIs, and driving performance improvements.
- Strong problem-solving and analytical skills, with the ability to identify inefficiencies and recommend improvements.
- Exceptional stakeholder management, capable of communicating technical concepts to non-technical users.
What you get
- Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
- Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
- Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.
Worth weighing
- No salary listed.
- The role requires occasional travel within the country and/or region.
- The position is based in Jakarta and involves managing a team, which may require strong interpersonal skills.
- The company emphasizes a hybrid work approach, with teams in the office around four days a week.
Summarised from WPP's posting. Read the full original.
Listed by WPP on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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