Wellhub

Retention Team Lead

Wellhub · Brazil (São Paulo - Hybrid)

Posted about 3 months ago

or apply directly on Wellhub's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Wellhub's roles stay open a median of 83 days
Reposted
No
Salary listed
No
10% of Wellhub's roles list one
Ghost-job risk at Wellhub
high
93 stale, 12 reposted of 93 open
Hiring momentum
182 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from Wellhub's own greenhouse board since 2026-08-03. Full hiring picture for Wellhub.

About this role

The Partner Success Supervisor at Wellhub leads the Retention Squad, focusing on preventing partner churn and recovering lost partners. This role involves hands-on execution of retention strategies and team leadership, requiring strong communication skills and commercial judgment. The supervisor will engage with partners to address their concerns and enhance their commitment to the platform, while also managing team performance and collaborating with international stakeholders.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Wellhub as an employer.

What you need

  • Demonstrated experience leading or coordinating teams within a global or cross-cultural structure
  • Fluent in English for daily writing, presenting, and conducting team calls
  • Experience in partner retention, customer success, or account management
  • Ability to communicate directly and empathetically with partners
  • Understanding of the financial impact of churn and ability to frame value for partners
  • Comfortable using Salesforce and Jira (or equivalent)

Nice to have

  • Prior experience in retention or success leadership
  • Experience in cross-market team management

What you get

  • Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources
  • Complete emotional wellbeing program offering personalized therapy sessions and on-demand content
  • Health, dental, and life insurance
  • Flexible hybrid and remote work options
  • Flexible schedule to align with personal routines
  • Paid time off including vacations after 6 months and additional days for tenure

Worth weighing

  • No specific salary information provided
  • Role involves a significant amount of hands-on execution (70%) which may not suit all leadership styles
  • Requires advanced English proficiency, which may limit applicants
  • The position is global in scope, which may involve working across different time zones

Summarised from Wellhub's posting. Read the full original.

Listed by Wellhub on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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