Wellhub

Retention Coordinator

Wellhub · Brazil (São Paulo - Hybrid)

Posted about 3 months ago

or apply directly on Wellhub's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Wellhub's roles stay open a median of 83 days
Reposted
No
Salary listed
No
10% of Wellhub's roles list one
Ghost-job risk at Wellhub
high
93 stale, 12 reposted of 93 open
Hiring momentum
182 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from Wellhub's own greenhouse board since 2026-08-03. Full hiring picture for Wellhub.

About this role

As the Partner Team Lead at Wellhub, you will manage the Retention Squad, focusing on team development and operational processes to maintain a network of wellness partners. Your role will involve leading a team of analysts, ensuring service quality and compliance, and collaborating with global stakeholders. You will also be responsible for tracking operational metrics and fostering a culture of wellbeing within the team.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Wellhub as an employer.

What you need

  • Proven professional experience in People Leadership (direct team management in Customer Experience, Customer Service, Operations, or Customer Success)
  • Fluent / Advanced English (Mandatory)
  • Strong background in operational metrics (CSAT, SLA, AHT, productivity, and backlog health)
  • Outstanding active listening, structured communication, empathy, and talent development skills
  • Broad commercial acumen to understand the financial impact of partner churn

What you get

  • Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources
  • Complete emotional wellbeing program with personalized therapy sessions and on-demand content
  • Health, dental, and life insurance
  • Flexible work options including hybrid and remote
  • Flexible schedules defined with leaders
  • Paid time off including additional days for tenure and a birthday holiday

Worth weighing

  • No specific salary information provided
  • Role involves managing a growing team, which may require adaptability to change
  • Emphasis on wellbeing may require personal alignment with company values

Summarised from Wellhub's posting. Read the full original.

Listed by Wellhub on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

More roles at Wellhub

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