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Upgrade

Senior Collections Strategy Analyst

Upgrade · United States (Remote)

Posted 15 days ago · $100,000 - $120,000

or apply directly on Upgrade's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Upgrade's roles stay open a median of 44 days
Reposted
No
Salary listed
Yes
20% of Upgrade's roles list one
Ghost-job risk at Upgrade
high
12 stale, 0 reposted of 25 open
Hiring momentum
32 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Upgrade's own greenhouse board since 2026-08-03. Full hiring picture for Upgrade.

About this role

As a Senior Collections Strategy Analyst at Upgrade, you will be responsible for developing and managing analytics and strategies that enhance performance in the collections process. This role involves building reporting infrastructures, designing dialer strategies, and optimizing digital communication channels while collaborating with various cross-functional teams to improve borrower outcomes and recovery operations.

Our read on this posting4.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upgrade as an employer.

What you need

  • 3-5+ years of experience in a quantitative, analytics, or strategy role, ideally within collections, credit risk, or recovery operations at a financial services or fintech company.
  • Direct experience with collections operations such as dialer strategy, agency management, debt sale, DSC/settlement programs, or hardship programs strongly preferred.
  • Advanced SQL skills and comfort querying large, complex datasets independently.
  • Experience building dashboards and reporting in Tableau (or a comparable BI tool), plus advanced proficiency in Excel and/or Google Sheets.
  • Track record of designing and analyzing test-and-learn experiments (e.g., A/B tests) to optimize operational strategy.
  • Strong analytical and problem-solving skills, with the ability to move from raw data to a clear, actionable recommendation.

Nice to have

  • Experience with dialer platforms or digital engagement platforms.
  • Familiarity with fair lending, FDCPA, or other collections-related regulatory considerations.
  • Working knowledge of Python or R for analysis or automation.
  • Experience partnering directly with third-party vendors or agencies on performance management.

What you get

  • Competitive salary and stock option plan
  • Medical, dental and vision insurance with employer paid options
  • Flexible PTO
  • Competitive 401(k)
  • Opportunities for professional growth and development
  • Paid parental leave

Worth weighing

  • No salary listed for positions outside of San Francisco, CA, where the range is $100,000 - $120,000.
  • The role involves managing ambiguous problems, which may require a high degree of independence and initiative.
  • The job requires a fast-paced work environment that may include high volumes of customer interactions.

Summarised from Upgrade's posting. Read the full original.

Listed by Upgrade on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Upgrade

All 25 open roles at Upgrade →

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