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AI Process Improvement Analyst - Ops

Upgrade · Phoenix

Posted about 2 months ago

or apply directly on Upgrade's site. We never take the application ourselves.

Is this posting real?

This role has been open
51 days
Upgrade's roles stay open a median of 51 days
Reposted
No
Salary listed
No
20% of Upgrade's roles list one
Ghost-job risk at Upgrade
high
13 stale, 0 reposted of 25 open
Hiring momentum
32 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-24

Measured from postings appearing on and disappearing from Upgrade's own greenhouse board since 2026-08-03. Full hiring picture for Upgrade.

About this role

The AI Process Improvement Analyst will work within the Business Operations Department to enhance and optimize business processes using AI tools, automation, and strategic adjustments. Daily responsibilities include identifying operational bottlenecks, designing virtual agent workflows, and collaborating with various teams to translate operational challenges into scalable solutions. The role requires a proactive approach to process improvement and involves monitoring key systems and managing incident responses.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upgrade as an employer.

What you need

  • 2–3 years of professional experience in business operations, data analytics, product operations, or a systems analyst role
  • Financial Services or Fintech background of at least 1 year
  • Critical thinking skills for process optimization
  • Practical understanding of AI technologies and prompt engineering
  • Strong internal drive for process improvement
  • Strong understanding and applied use of SQL

Nice to have

  • Bachelor’s degree in Business Administration, Finance, Management Information Systems (MIS), Economics, Data Analytics, or a related field
  • Experience in a heavy contact center environment
  • Experience mapping business processes and building automated workflows
  • Experience with third-party APIs and solutions integration
  • Familiarity with Atlassian products (Jira, Confluence, OpsGenie)

What you get

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

Worth weighing

  • Hybrid work model requires 3 days in the Phoenix office
  • Fast-paced environment may involve managing high volumes of customer interactions
  • Role may require real-time communication and collaboration
  • No specific salary listed

Summarised from Upgrade's posting. Read the full original.

Listed by Upgrade on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.

More roles at Upgrade

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