or apply directly on Upgrade's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Upgrade's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 20% of Upgrade's roles list one
- Ghost-job risk at Upgrade
- high 12 stale, 0 reposted of 25 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Upgrade's own greenhouse board since 2026-08-03. Full hiring picture for Upgrade.
About this role
As a Customer Service Advisor for Card Payments, you will engage with customers via phone and email to provide assistance regarding account statuses, payments, and other inquiries. Your role will involve documenting customer interactions, resolving issues, and contributing to team training and development to enhance customer satisfaction.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upgrade as an employer.
What you need
- 2+ years of customer service experience
- 1+ years of experience in loan servicing and/or payment processing
- High School Diploma or equivalent
- Working knowledge and experience with FDCPA and FCRA regulations
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
Nice to have
- Bachelor's or Associate's degree preferred
What you get
- Great open office space
- Paid time off (PTO)
- 401K matching
- Medical, dental and vision insurance with employer paid options
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
- Paid parking or platinum pass
Worth weighing
- Pay rate is $21.00/hour
- Start date is set for October 5th, 2026
- Role involves managing a high volume of customer interactions which may be stressful
- Work environment may vary between contact center, office, or remote based on business needs
Summarised from Upgrade's posting. Read the full original.
Listed by Upgrade on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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