or apply directly on Tripadvisor's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Tripadvisor's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 8% of Tripadvisor's roles list one
- Ghost-job risk at Tripadvisor
- high 52 stale, 3 reposted of 97 open
- Hiring momentum
- 144 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Tripadvisor's own greenhouse board since 2026-08-03. Full hiring picture for Tripadvisor.
About this role
As an Escalation Resolution Associate at Tripadvisor, you will provide exceptional customer support to owners and members across EMEA, resolving complex inquiries through various communication channels. Your role involves liaising with internal teams to address escalations, streamline reservations, and ensure customer satisfaction while maintaining performance metrics. Additionally, you will participate in process improvement initiatives and provide feedback to enhance the user experience.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tripadvisor as an employer.
What you need
- Fluent in English (written and spoken)
- Proven experience in customer service, operations, or reservations within the online travel industry
- Strong proficiency with web-based content management systems and CRM tools (e.g., Salesforce, Zendesk)
- Solid familiarity with the Tripadvisor platform
- Basic technical background and familiarity with IT functions and social media management applications
- Willingness and flexibility to work in a 7-day environment, including shift patterns, weekends, and bank holidays
Nice to have
- Knowledge of an additional European language is a distinct advantage
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
- Proven ability to operate effectively with a global-first mindset
What you get
- Competitive compensation packages including base salary and annual bonuses
- Flexible schedule with a remote-friendly approach
- Donation matching for qualifying charitable donations
- Tuition assistance for qualified programs
- Annual lifestyle benefit for personal use
- Travel perks including discounts
Worth weighing
- Hybrid position requiring 1-2 days per week in the London office
- Role involves handling sensitive cases and escalations which may be stressful
- Requires strong multitasking skills due to handling inquiries across multiple channels
Summarised from Tripadvisor's posting. Read the full original.
Listed by Tripadvisor on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Tripadvisor
- Senior Application Security EngineerLondon, United Kingdom
- Senior Software Engineer- BackendDublin, Ireland
- AI Quality LeadLondon, England, United Kingdom
- Technical Customer Support Advisor - Spanish Speaker (Bókun)Oxford, England, United Kingdom
- Customer Care Specialist (French Market)Barcelona, Spain
- Sales Development Associate- Bókun (6 month fixed term contract)London, UK
- Business Development Manager, Partnerships (Bókun)London, UK
- Field Sales RepresentativeValencia