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Tripadvisor

AI Quality Assurance Program Manager

Tripadvisor · London, UK

Posted 15 days ago

or apply directly on Tripadvisor's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Tripadvisor's roles stay open a median of 45 days
Reposted
No
Salary listed
No
8% of Tripadvisor's roles list one
Ghost-job risk at Tripadvisor
high
52 stale, 3 reposted of 97 open
Hiring momentum
144 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Tripadvisor's own greenhouse board since 2026-08-03. Full hiring picture for Tripadvisor.

About this role

The AI Quality Assurance Program Manager at Tripadvisor is responsible for ensuring the reliability and accuracy of AI systems used in travel experiences. This role involves establishing quality frameworks, auditing AI outputs, and collaborating with cross-functional teams to enhance AI performance. The manager will also report on AI accuracy and success metrics to executive leadership, driving improvements and maintaining project timelines for AI deployments.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tripadvisor as an employer.

What you need

  • 4–6 years in technical program management, QA management, or AI/ML product operations focused on system reliability and evaluation
  • Strong operational knowledge of AI/LLM testing methodologies, prompt evaluation, intent recognition accuracy, and AI safety guardrails
  • Proven ability to analyze AI logs, leverage analytics tools, and turn quality metrics into clear, executive-ready presentations and dashboards
  • Exceptional track record of bridging technical AI engineering teams with business stakeholders and front-line traveler support operations
  • Deep interest in online travel, traveler behavior, and maintaining high trust across consumer-facing AI interactions

Nice to have

  • Hands-on experience with modern LLM evaluation tools, annotation platforms, or customer service AI tools (e.g., Zendesk AI, Intercom, Salesforce)
  • Background in travel tech, e-commerce marketplaces, or fast-scaling consumer platforms

What you get

  • Competitive compensation packages including base salary and annual bonuses
  • Flexible work arrangements with a remote-friendly approach
  • Flexible schedule promoting work-life balance
  • Donation matching for charitable contributions
  • Tuition assistance for career development
  • Annual lifestyle benefit for personal spending

Worth weighing

  • Hybrid position requiring 2/3 days per month in the London office
  • The role is heavily focused on AI quality assurance, which may not appeal to those seeking broader responsibilities
  • No specific salary range provided
  • The position may involve navigating complex AI systems and metrics, which could be challenging for those without a strong technical background

Summarised from Tripadvisor's posting. Read the full original.

Listed by Tripadvisor on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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