VP, Customer Retention & Loyalty
Totalexpert · Dallas, TX
Posted about 3 months ago · $200,000 - $225,000 · Previously reposted
or apply directly on Totalexpert's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 79 days Totalexpert's roles stay open a median of 37 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- Yes 100% of Totalexpert's roles list one
- Ghost-job risk at Totalexpert
- high 4 stale, 1 reposted of 10 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Totalexpert's own lever board since 2026-08-04. Full hiring picture for Totalexpert.
About this role
The VP of Customer Retention & Loyalty at Total Expert is responsible for leveraging data to analyze client portfolios, develop retention and recapture strategies, and create a subscription-based Value-Added Services offering. This role involves building standardized playbooks for the Customer Success team, delivering executive-level assessments to clients, and collaborating with various departments to enhance data-driven insights and revenue generation. It is a leadership position that requires a strong background in mortgage banking and portfolio analytics.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Totalexpert as an employer.
What you need
- 12+ years of mortgage banking, servicing, portfolio analytics, and retention leadership experience
- Deep understanding of mortgage servicing portfolios, measuring recapture and retention rates, refinance behavior, purchase recapture, home equity lending, and customer lifecycle management
- Track record turning portfolio and customer data into standardized programs or playbooks that scale across many clients or business units
- Strong quantitative and portfolio-analytics background
- Executive-level communication skills
Nice to have
- Experience building, packaging, or monetizing a subscription or professional-services offering
What you get
- Base salary range of $200,000 - $225,000 annually
- Annual discretionary bonus based on company performance
- Eligible to participate in the Employee Stock Option Plan
- Medical, Dental, Vision, HSA, FSA
- Company paid Life Insurance
- Short-Term and Long-Term Disability
Worth weighing
- Position is hybrid with 3 on-site days per week for candidates in Dallas, TX or Minneapolis, MN; remote for qualifying candidates outside those areas
- No specific mention of team size or structure
- High visibility role implies significant responsibility and pressure
Summarised from Totalexpert's posting. Read the full original.
Listed by Totalexpert on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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