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Tines

Senior Customer Success Manager

Tines · Sydney, New South Wales, Australia

Posted about 3 months ago

or apply directly on Tines's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Tines's roles stay open a median of 79 days
Reposted
No
Salary listed
No
42% of Tines's roles list one
Ghost-job risk at Tines
high
20 stale, 2 reposted of 24 open
Hiring momentum
37 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Tines's own greenhouse board since 2026-08-03. Full hiring picture for Tines.

About this role

The Senior Customer Success Manager at Tines will act as a strategic advisor to senior stakeholders, helping organizations operationalize automation and AI strategies. This role involves leading consultative engagements focused on business transformation and ensuring customer objectives translate into measurable outcomes. The manager will also collaborate with various teams to drive customer adoption and expansion while mentoring peers and shaping the future of Customer Success at Tines.

Our read on this posting2.4out of 5
benefits
1/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tines as an employer.

What you need

  • 8+ years of experience in Customer Success, Strategic Account Management, Solutions Consulting, Technical Account Management or other post-sales leadership roles within SaaS or enterprise technology
  • Proven experience managing complex enterprise customers and developing trusted relationships with executive stakeholders
  • Demonstrated success leading executive Success Planning, customer transformation initiatives and measurable business outcomes in complex organisations
  • Experience driving customer adoption, expansion, organisational change and long-term value realisation
  • Strong consultative skills with the ability to connect technical capabilities to business strategy and operational transformation
  • Demonstrated ability to move seamlessly between executive strategy and hands-on customer execution

Worth weighing

  • Role requires operating confidently at all levels of a customer organization, which may involve high pressure and complexity
  • Position involves navigating ambiguity and building in emerging markets, which may not suit everyone
  • No specific salary or benefits mentioned in the posting
  • The role is described as not traditional Customer Success, which may require a different skill set than expected

Summarised from Tines's posting. Read the full original.

Listed by Tines on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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