Lead Customer Success Manager - West
Tines · United States (Remote)
Posted about 3 months ago · $190K-220K
or apply directly on Tines's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Tines's roles stay open a median of 79 days
- Reposted
- No
- Salary listed
- Yes 42% of Tines's roles list one
- Ghost-job risk at Tines
- high 20 stale, 2 reposted of 24 open
- Hiring momentum
- 37 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Tines's own greenhouse board since 2026-08-03. Full hiring picture for Tines.
About this role
As a Lead Customer Success Manager at Tines, you will manage post-sales relationships for high-stakes enterprise accounts, focusing on retention and value realization. You will collaborate closely with Sales and technical teams to drive account growth, ensure alignment with customer goals, and lead executive business reviews. Your role will involve building relationships with C-suite executives and developing scalable Customer Success strategies to enhance customer outcomes.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tines as an employer.
What you need
- 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms
- Proven history of partnering with Sales to identify, nurture, and help close upsells, expansions, and renewals in complex, multi-stakeholder environments
- Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value
- Self-motivated bar-raiser with a bias for action who excels in ambiguous, fast-paced environments and takes full accountability for account outcomes
- Outstanding communication and presentation skills, with a track record of challenging and advising C-level executives on technology strategy and operational efficiency
Nice to have
- Domain knowledge in High Tech (e.g., cloud native, hardware/software OEMs, or AI/ML platforms) and an understanding of how engineering-led enterprises operate and scale
Worth weighing
- Remote position must be based in PST or MST
- No salary listed, but target earnings are $190K-220K OTE
- Applicants must be authorized to work in the U.S. without sponsorship
Summarised from Tines's posting. Read the full original.
Listed by Tines on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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