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The Quality Group GmbH

Head of Customer Service (gn)

The Quality Group GmbH · Hamburg (hybrid)

Posted 28 days ago

or apply directly on The Quality Group GmbH's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
The Quality Group GmbH's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of The Quality Group GmbH's roles list one
Ghost-job risk at The Quality Group GmbH
high
72 stale, 9 reposted of 118 open
Hiring momentum
193 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from The Quality Group GmbH's own greenhouse board since 2026-08-03. Full hiring picture for The Quality Group GmbH.

About this role

As the Head of Customer Service at ESN & More, you will lead the customer service team, focusing on strategic development and operational management across various brands. Your responsibilities include enhancing customer service strategies, ensuring high service quality, collaborating with logistics and brand teams, selecting and managing external service providers, and implementing effective reporting and optimization measures.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The Quality Group GmbH as an employer.

What you need

  • More than several years of leadership experience in customer service, ideally in D2C, e-commerce, or FMCG environments
  • Experience in building and scaling customer service structures
  • Strong understanding of processes and numbers, along with experience in helpdesk and CRM systems
  • Strategic vision combined with a hands-on mentality
  • Empathetic and clear communication skills, with a passion for team leadership and development
  • Fluency in German and English, both written and spoken

What you get

  • Attractive employee discounts on ESN & More products
  • Flexible working hours and home office options
  • Subsidies for mobility and fitness (e.g., Wellpass, Deutschlandticket)
  • Company pension scheme
  • Workation options and more

Worth weighing

  • No specific salary information provided
  • The role requires a strong focus on both strategic and operational aspects of customer service, which may involve a broad range of responsibilities
  • The position is hybrid, which may affect team dynamics and communication

Summarised from The Quality Group GmbH's posting. Read the full original.

Listed by The Quality Group GmbH on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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