or apply directly on The Economist Group's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days The Economist Group's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 4% of The Economist Group's roles list one
- Ghost-job risk at The Economist Group
- high 17 stale, 1 reposted of 28 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from The Economist Group's own greenhouse board since 2026-08-03. Full hiring picture for The Economist Group.
About this role
The B2C Customer Service Executive at The Economist Group will support the Customer Service Manager in daily operations, focusing on escalated customer complaints, monitoring KPIs, and ensuring quality training for customer-facing staff. The role involves collaboration with outsourced partners, proactive issue management with the Product team, and maintaining communication standards. Additionally, the Executive will analyze customer feedback to drive improvements and assist in managing budgets related to customer service.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The Economist Group as an employer.
What you need
- Experience working in a customer service centre or managing customer processes and communications
- Experience working with customer-facing technology
- Experience writing documents, policies or communications to an exceptionally high standard
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Detail-oriented and results focused
Nice to have
- Some knowledge of the Salesforce system
What you get
- Highly competitive pension or 401(k) plan
- Private health insurance
- 24/7 access to counselling and wellbeing resources through our Employee Assistance Program
- Work From Anywhere program for up to 25 days per year
- Generous annual and parental leave
- Dedicated days off for volunteering and moving home
Worth weighing
- 3+ days office attendance required for hybrid working
- No specific salary information provided
Summarised from The Economist Group's posting. Read the full original.
Listed by The Economist Group on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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