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Telnyx

Product Support Engineer: EMEA (Remote)

Telnyx · Dublin; Ireland; Krakow, Poland; Amsterdam, Netherlands; Bucharest, Romania

Posted 16 days ago

or apply directly on Telnyx's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Telnyx's roles stay open a median of 5 days
Reposted
No
Salary listed
No
3% of Telnyx's roles list one
Ghost-job risk at Telnyx
moderate
11 stale, 2 reposted of 58 open
Hiring momentum
66 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Telnyx's own greenhouse board since 2026-08-03. Full hiring picture for Telnyx.

About this role

As a Product Support Engineer at Telnyx, you'll troubleshoot complex customer issues related to voice, messaging, APIs, IoT, and AI products. Your role will involve collaborating with customers and engineering teams, automating workflows, and contributing to an AI-first support model. You'll also document solutions and continuously learn about new technologies and VoIP protocols as the position evolves.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Telnyx as an employer.

What you need

  • Background in Computer Science, IT, networking, or equivalent hands-on experience
  • Solid understanding of networking fundamentals including DNS, routing, IP addressing, and HTTP/HTTPS
  • Comfortable with REST APIs, webhooks, and tools like Postman or cURL
  • Proficient in using the Linux terminal for navigating filesystems, reading logs, and running commands
  • Strong problem-solving mindset with the ability to dig into issues and ask good questions
  • Highly proficient in English, both written and verbal, for customer communication and technical documentation

Nice to have

  • Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
  • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
  • Experience using n8n, Zapier, Git/GitHub, or similar

Worth weighing

  • Role emphasizes problem-solving and automation, which may appeal to candidates looking to innovate rather than just support
  • No specific salary or benefits mentioned in the posting
  • The role operates on Central Time (UTC+1), which may affect work-life balance depending on your location

Summarised from Telnyx's posting. Read the full original.

Listed by Telnyx on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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Apply to a Product Support Engineer: EMEA (Remote) position at Telnyx - Jobs near me at Dublin; Ireland; Krakow, Poland; Amsterdam and 2 more locations