or apply directly on Tekmetric's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 75 days Tekmetric's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 0% of Tekmetric's roles list one
- Ghost-job risk at Tekmetric
- high 33 stale, 0 reposted of 33 open
- Hiring momentum
- 46 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Tekmetric's own greenhouse board since 2026-08-03. Full hiring picture for Tekmetric.
About this role
As the Director of Customer Success Operations at Tekmetric, you will lead the operational efforts of a team focused on onboarding and professional services for new customers. Your role involves hands-on analytics, designing processes, and developing the team, starting with an Enablement Manager and a Data Analyst. You will collaborate cross-functionally to ensure smooth transitions and optimize customer success operations.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tekmetric as an employer.
What you need
- 6+ years in customer success operations, revenue operations, or a related field - ideally in B2B SaaS
- 3+ years managing or leading teams
- Strong analytical skills, including data pulling and dashboard building
- Experience designing or owning internal enablement or training programs
- Ability to map processes end-to-end and identify breakdowns
- Clear communication skills for presenting and writing SOPs
Nice to have
- Experience in a vertical SaaS environment or with SMB customers
- Familiarity with onboarding or professional services motions
- Experience building or managing a customer success platform
- AI tooling experience for analytics and workflow automation
What you get
- Flexible remote work
- Competitive base salaries
- Flexible PTO with no set number of days
- Paid maternity, parental bonding, and medical leave
- Comprehensive health benefits including 100% premium coverage for employee-only plans
- Free confidential counseling through BetterHelp
Worth weighing
- Travel is expected for team and company-wide offsites
- Role involves building a team over time, starting with individual contributor work
Summarised from Tekmetric's posting. Read the full original.
Listed by Tekmetric on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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