or apply directly on Tamara's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Tamara's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Tamara's roles list one
- Ghost-job risk at Tamara
- high 21 stale, 1 reposted of 33 open
- Hiring momentum
- 61 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Tamara's own greenhouse board since 2026-08-03. Full hiring picture for Tamara.
About this role
The Quality Lead at Tamara will be responsible for designing and managing a comprehensive quality framework for customer and partner support. This role involves leading a team of quality specialists, defining quality KPIs, conducting deep-dive analyses to identify gaps, and collaborating with various stakeholders to drive improvements. The position is focused on transforming quality into a strategic performance enabler and requires a strong emphasis on operational excellence and customer outcomes.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tamara as an employer.
What you need
- 5+ years in customer experience quality management, preferably in fintech or tech support environments
- Proven track record of designing and scaling QA programs, including calibration and performance insights
- Experience leading teams across multiple geographies or third-party vendors
- Deep knowledge of QA tools, contact center metrics, and audit methodologies
- Strong analytical and storytelling capabilities; able to turn raw QA data into business insights
- Excellent communication, stakeholder influence, and change management skills
Nice to have
- Exposure to COPC, ISO 9001, or other quality management standards
- Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems
Worth weighing
- The role is based on-site in Riyadh, which may not be suitable for remote work preferences
- Focus on transforming quality from compliance to a strategic enabler suggests a potentially high-impact but challenging environment
- No specific salary or benefits package mentioned, which may require further inquiry during the application process
Summarised from Tamara's posting. Read the full original.
Listed by Tamara on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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