or apply directly on Tamara's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Tamara's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Tamara's roles list one
- Ghost-job risk at Tamara
- high 21 stale, 1 reposted of 33 open
- Hiring momentum
- 61 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Tamara's own greenhouse board since 2026-08-03. Full hiring picture for Tamara.
About this role
The Customer Care Manager will lead the UAE customer care operations from Cairo, focusing on performance management and operational leadership. This role involves overseeing team leaders, managing KPIs, ensuring quality assurance, and fostering a positive team culture. The manager will also be responsible for resolving complex customer grievances and driving continuous improvement in service delivery.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tamara as an employer.
What you need
- Proven experience leading managers and Team Leaders in a high-volume, fast-paced, multi-channel customer care operation
- Deep, hands-on operational fluency with tools and workflows
- Advanced hands-on experience with modern CRM, telephony, and channel tools (e.g., Zendesk, Salesforce)
- Strong capability utilizing data visualization tools to track metrics
- Exceptional ability to interpret raw contact center analytics and survey data into actionable performance improvement plans
- Strong attention to detail and project management skills
Worth weighing
- No specific salary or benefits mentioned
- Role requires strong operational involvement, not just delegation
- High expectations for performance and detail-oriented execution may lead to a demanding work environment
Summarised from Tamara's posting. Read the full original.
Listed by Tamara on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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