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Syndigo

Product Support Engineer II

Syndigo · Bengaluru, Karnataka, India

Posted 14 days ago

or apply directly on Syndigo's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Syndigo's roles stay open a median of 28 days
Reposted
No
Salary listed
No
0% of Syndigo's roles list one
Ghost-job risk at Syndigo
moderate
6 stale, 2 reposted of 28 open
Hiring momentum
36 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Syndigo's own greenhouse board since 2026-08-03. Full hiring picture for Syndigo.

About this role

As a Product Support Engineer II at Syndigo, you will provide application support for SaaS products in a global 24x7 environment. Your responsibilities include troubleshooting application issues, managing incidents and service requests, and collaborating with various teams to ensure customer satisfaction and continuous improvement. Depending on your experience, you may handle L1 or L2 responsibilities, which involve deeper technical analysis and guidance for L1 engineers.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Syndigo as an employer.

What you need

  • Bachelor’s degree or equivalent practical experience in Computer Science, Engineering, Information Technology, or a related discipline.
  • L1: 2+ years of relevant experience in application, product, or technical support.
  • L2: 4+ years of relevant experience, including ownership of complex application incidents and technical escalations.
  • Experience supporting global customers through ticketing systems, email, remote troubleshooting, and phone or live-support channels.
  • Excellent written and verbal communication, structured troubleshooting, and customer-handling skills.
  • Hands-on support experience with SaaS applications hosted on public cloud platforms such as Microsoft Azure or AWS.

Nice to have

  • Basic Java knowledge or the ability to read application code and stack traces.
  • Exposure to Docker, Kubernetes, or other container-orchestration platforms.
  • Familiarity with Nginx, Elasticsearch, MySQL, Kafka, and related application-platform technologies.
  • ITIL Foundation certification or practical experience with incident, request, problem, and change management.
  • Experience creating dashboards, operational reports, automation, monitoring alerts, or support knowledge content.

Worth weighing

  • This is a hybrid position requiring 2 days per week in the office.
  • The role involves working in a 24x7 shift roster, including weekends and holidays as scheduled.

Summarised from Syndigo's posting. Read the full original.

Listed by Syndigo on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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