or apply directly on SurePay's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days SurePay's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 0% of SurePay's roles list one
- Ghost-job risk at SurePay
- high 4 stale, 0 reposted of 4 open
- Hiring momentum
- 8 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from SurePay's own greenhouse board since 2026-08-03. Full hiring picture for SurePay.
About this role
The Customer Success Manager will manage a portfolio of tier 1 and tier 2 banking clients in the Benelux region, focusing on relationship management, strategic advising, and commercial execution. Responsibilities include driving client adoption of the service, monitoring performance, conducting training, and leading quarterly business reviews. This role requires collaboration with product, sales, and data teams to enhance client satisfaction and drive growth.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SurePay as an employer.
What you need
- 3+ years of prior CSM experience within the Fintech/Payments/SaaS industry
- Hands-on experience serving banks as clients
- Ability to understand and discuss technical concepts, including familiarity with APIs
- Strong relationship management skills
- Ability to spot growth opportunities and collaborate within the account team
- Strong verbal and written communication skills in English and Dutch
What you get
- Competitive salary + 8% personal benefits budget
- 25 holidays
- Hybrid working setup
- MacBook Pro, iPhone, and all necessary tech
- Travel costs covered (NS Business Card)
- Pension plan
Worth weighing
- No specific salary listed
- Fast-paced scale-up environment may involve ambiguity and change
Summarised from SurePay's posting. Read the full original.
Listed by SurePay on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
More roles at SurePay
- IT Operations EngineerUtrecht
- Senior Machine Learning EngineerUtrecht