Stripe

UX Research Manager, Payments

Stripe · Canada

Posted 15 days ago

or apply directly on Stripe's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Stripe's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Stripe's roles list one
Ghost-job risk at Stripe
low
0 stale, 52 reposted of 633 open
Hiring momentum
892 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Stripe's own greenhouse board since 2026-08-03. Full hiring picture for Stripe.

About this role

As a UX Research Manager at Stripe, you will lead a team of researchers focused on enhancing user experiences for core Payments and Risk products. Your role involves managing and mentoring researchers, conducting mixed-methods research, and collaborating with product teams to deliver actionable insights that meet user needs. You will also be responsible for shaping research practices within the organization and supporting the integration of AI into research processes.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Stripe as an employer.

What you need

  • 7+ years of relevant user research experience working on digital experiences and generating actionable insights that drive impact
  • 3+ years of people-management and leadership experience
  • Experience directly managing, coaching, and developing a team of user researchers, as well as recruiting and building research teams
  • Ability to set and achieve priorities that balance the needs of users, projects, the Research team, and Stripe
  • Experience conducting project work while mentoring and supporting a team of user researchers as they develop their craft and conduct research

Nice to have

  • Relevant experience in financial technology, particularly payment processing
  • Ability to motivate and inspire people to do their best work
  • Experience conducting complex research at scale using a range of methods, including qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluations, and diary studies
  • Excellent written and verbal communication skills, including experience rolling out large-scale research programs
  • A consistent focus on users and their needs, with experience driving impact from insights

Worth weighing

  • No specific salary or benefits mentioned
  • Focus on Payments and Risk products may imply a need for knowledge in financial technology
  • Role involves significant leadership responsibilities, which may require a strong commitment to team development

Summarised from Stripe's posting. Read the full original.

Listed by Stripe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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