or apply directly on StarRez's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days StarRez's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of StarRez's roles list one
- Ghost-job risk at StarRez
- high 10 stale, 2 reposted of 25 open
- Hiring momentum
- 35 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from StarRez's own greenhouse board since 2026-08-03. Full hiring picture for StarRez.
About this role
The Director of Customer Success at StarRez will lead the global Customer Success team, focusing on customer retention and product adoption across various platforms. This role involves managing executive-level relationships, resolving complex escalations, and improving the Customer Success operating model. The position requires collaboration with multiple departments and integration of Customer Success teams from acquired businesses.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of StarRez as an employer.
What you need
- 5+ years' experience leading Customer Success teams in a SaaS environment
- Experience with Digital and Scaled Customer Success
- Experience leading people management, with team members based in more than one country or region
- Demonstrated ownership of retention, renewal or utilization outcomes
- Track record of managing and resolving complex escalations, including direct engagement with customer executives
- Strong Salesforce skills, including building and interpreting reporting for senior audiences
Nice to have
- Experience working with higher education institutions, or an understanding of how university housing and residential life operate
- Experience with renewals at scale, including forecasting and commercial negotiation
- Experience integrating teams or processes following acquisition
- Experience supporting more than one product or platform
- Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows
What you get
- Salary Range: $100,000 — $130,000 USD
Worth weighing
- Remote work with up to 15% travel required
- Role involves integration of Customer Success teams from acquired businesses, which may present challenges
- Focus on customer retention and renewal processes may require strong negotiation skills
Summarised from StarRez's posting. Read the full original.
Listed by StarRez on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at StarRez
- Senior Quality Engineer - DataHyderabad, Telengana, IN
- University Operations CoordinatorUS - Remote
- Account Executive, EMEAUK - Remote
- Enterprise Account ExecutiveUS - Remote
- Senior Quality AnalystUK - Remote
- Account ExecutiveUS - Remote
- Senior Quality EngineerHyderabad, Telengana, IN
- Product Manager, Data & AnalyticsUS - Remote