or apply directly on Sophos's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 65 days Sophos's roles stay open a median of 65 days
- Reposted
- No
- Salary listed
- No 27% of Sophos's roles list one
- Ghost-job risk at Sophos
- high 90 stale, 3 reposted of 112 open
- Hiring momentum
- 165 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-08
Measured from postings appearing on and disappearing from Sophos's own lever board since 2026-08-04. Full hiring picture for Sophos.
About this role
As a Customer Success Manager at Sophos, you will focus on enhancing the customer experience for a large number of clients in EMEA through strategic engagement. Your responsibilities will include onboarding customers, driving product usage, managing escalations, and ensuring long-term success and renewal for clients. This role emphasizes proactive communication and collaboration with internal teams to provide a cohesive customer experience.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sophos as an employer.
What you need
- Proactive and motivated attitude
- Experience in customer engagement and support
- Ability to facilitate escalation resolution and triage inquiries
- Fluency in German
What you get
- Remote-first working model
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Global wellbeing days
Worth weighing
- No salary listed
- Role may require hybrid work depending on specific responsibilities
- Focus on a large number of customers may imply a high workload
Summarised from Sophos's posting. Read the full original.
Listed by Sophos on their lever job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.
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