Trade Operations & Client Services Specialist
Soho House & Co. · New York Support Office, 55 Water Street, Brooklyn, NY 11201
Posted 29 days ago
or apply directly on Soho House & Co.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Soho House & Co.'s roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of Soho House & Co.'s roles list one
- Ghost-job risk at Soho House & Co.
- low 0 stale, 10 reposted of 433 open
- Hiring momentum
- 747 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Soho House & Co.'s own greenhouse board since 2026-08-03. Full hiring picture for Soho House & Co..
About this role
The Trade Operations & Client Services Specialist role involves managing post-sale interactions for high-value trade customers, focusing on issue resolution and maintaining exceptional service standards. The specialist will coordinate with various internal teams to ensure smooth order fulfillment and handle escalated customer concerns, all while building strong relationships with clients and internal stakeholders.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Soho House & Co. as an employer.
What you need
- Highly organised and customer-focused
- Experience in customer service, sales support, post-trade operations, or account coordination
- Strong problem-solving and conflict-resolution skills
- Excellent communication skills, both written and verbal
- Highly organised with the ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and a proactive approach to issue management
Nice to have
- Experience dealing with high-value orders and premium or high net worth clientele
- Previous experience of working with high profile/VIP guests/members
- Service-driven with a commitment to delivering exceptional client experiences
- Resilient and solution-oriented under pressure
What you get
- Full benefits; Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days and vacation days
- Career development opportunities domestically or internationally
- Access to a range of learning and development courses
- Team events including fitness sessions and art classes
Worth weighing
- No salary listed beyond the stated pay range of $31.25
- Role involves managing high-pressure situations with high net worth clients
- Job description may change periodically based on operational needs
Summarised from Soho House & Co.'s posting. Read the full original.
Listed by Soho House & Co. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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