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Soho House & Co.

Soho Support Coordinator - Member Services - (Remote - Miami Based)

Soho House & Co. · Soho Beach House Miami, 4385 Collins Ave, Miami Beach, FL 33140

Posted 19 days ago

or apply directly on Soho House & Co.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Soho House & Co.'s roles stay open a median of 33 days
Reposted
No
Salary listed
No
0% of Soho House & Co.'s roles list one
Ghost-job risk at Soho House & Co.
low
0 stale, 10 reposted of 433 open
Hiring momentum
747 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Soho House & Co.'s own greenhouse board since 2026-08-03. Full hiring picture for Soho House & Co..

About this role

The Soho Support Coordinator for Member Services is a remote entry-level role focused on providing exceptional customer service to members of Soho House. Daily tasks include managing inquiries related to restaurant reservations, membership administration, and special occasions, while ensuring timely responses and a personalized experience. The position requires effective collaboration with internal teams to enhance service delivery and improve member experiences.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Soho House & Co. as an employer.

What you need

  • Experience working within a luxury hospitality, premium service, or high-end customer-focused environment
  • Proven ability to meet or exceed personal and departmental KPIs and SLAs
  • Experience using Salesforce or a similar CRM system
  • Strong experience working in a fast-paced, target-driven team environment
  • Excellent verbal and written communication skills in fluent English
  • Solid understanding of GDPR and the importance of data protection

Nice to have

  • Experience with OpenTable or similar reservation systems
  • Experience working within a membership-based or loyalty-driven environment
  • Previous experience supporting international customers or working across multiple regions
  • Experience working in a remote or hybrid environment

What you get

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Worth weighing

  • Remote position requires access to a quiet, private workspace and a strong internet connection
  • Candidates must be based in the Miami area and available for occasional travel for onboarding and team days
  • Role involves varied shifts across a 7-day operation, which may affect work-life balance

Summarised from Soho House & Co.'s posting. Read the full original.

Listed by Soho House & Co. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Soho House & Co.

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Apply to a Soho Support Coordinator - Member Services - (Remote - Miami Based) position at Soho House & Co. - Jobs near me at Soho Beach House Miami, 4385 Collins Ave and 2 more locations