Associate Customer Success Manager SMB (On-site)
SOCi · Manila, Philippines (Office)
Posted 27 days ago
or apply directly on SOCi's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days SOCi's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 82% of SOCi's roles list one
- Ghost-job risk at SOCi
- high 6 stale, 0 reposted of 11 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SOCi's own greenhouse board since 2026-08-03. Full hiring picture for SOCi.
About this role
The Associate Customer Success Manager (SMB) at SOCi is responsible for managing a portfolio of small business customers, primarily supporting North American accounts during US working hours. This role involves driving product adoption, maintaining customer relationships, and proactively identifying risks to retention while executing established customer engagement processes.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SOCi as an employer.
What you need
- 3+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or related field)
- Experience managing multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- Basic understanding of SaaS business models or technology platforms
Nice to have
- Experience working with SMB customers in a SaaS environment
- Familiarity with CRM systems and customer health tools
- Exposure to retention or renewal processes
- Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent)
What you get
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
Worth weighing
- Position operates during standard US working hours, which may not align with local time zones in Manila.
- High-volume portfolio management may lead to a fast-paced work environment with multiple priorities to juggle.
Summarised from SOCi's posting. Read the full original.
Listed by SOCi on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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