PitchMeAI Jobs
Smartly

Agency Customer Success Manager

Smartly · New York, New York, United States

Posted about a month ago · $75,000 - $90,000

or apply directly on Smartly's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Smartly's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
22% of Smartly's roles list one
Ghost-job risk at Smartly
high
48 stale, 2 reposted of 76 open
Hiring momentum
112 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Smartly's own greenhouse board since 2026-08-03. Full hiring picture for Smartly.

About this role

As an Agency Customer Success Manager at Smartly, you will manage a portfolio of enterprise agency partners, acting as a trusted advisor to enhance their success in digital advertising. Your role involves delivering exceptional customer experiences, identifying growth opportunities, and collaborating with various teams to drive product adoption and agency growth initiatives. You will also develop training programs and gather feedback to inform product strategy while building long-term relationships with key industry partners.

Our read on this posting4.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Smartly as an employer.

What you need

  • 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
  • Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.)
  • Programmatic advertising knowledge as a strong plus
  • Excellent written and verbal communication skills
  • Willingness to travel for meetings, conferences, and industry events
  • Legal right to work in the United States

What you get

  • Five weeks paid time off (PTO)
  • 11 company paid holidays
  • Unlimited sick days
  • Generous healthcare packages & mental health benefits
  • 401K plus matching & equity grants for all new employees
  • Wellness benefit & learning reimbursement opportunities

Worth weighing

  • Salary range is $75,000 - $90,000, which may vary based on individual background and experience
  • Role involves travel for meetings and events
  • Fast-paced and ambiguous work environment may not suit everyone

Summarised from Smartly's posting. Read the full original.

Listed by Smartly on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Smartly

All 76 open roles at Smartly →