or apply directly on Smarsh's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Smarsh's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Smarsh's roles list one
- Ghost-job risk at Smarsh
- low 0 stale, 3 reposted of 23 open
- Hiring momentum
- 51 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Smarsh's own lever board since 2026-08-04. Full hiring picture for Smarsh.
About this role
The Customer Success Manager at Smarsh will act as a trusted partner for customers, focusing on driving their success and fostering strong relationships. Daily responsibilities include managing client interactions, promoting product adoption, addressing issues, and identifying business opportunities, while also handling contract negotiations and renewal management for large accounts.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Smarsh as an employer.
What you need
- Experience in customer success or relationship management
- Strong communication and interpersonal skills
- Ability to manage multiple client accounts and priorities
- Problem-solving skills to address client needs and issues
Worth weighing
- No specific salary or compensation details provided
- Role involves managing commercial aspects of customer relationships, which may require negotiation skills
- Focus on relationship management may limit technical skill development
Summarised from Smarsh's posting. Read the full original.
Listed by Smarsh on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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