or apply directly on SimplePractice's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days SimplePractice's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- No 5% of SimplePractice's roles list one
- Ghost-job risk at SimplePractice
- high 13 stale, 0 reposted of 37 open
- Hiring momentum
- 57 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SimplePractice's own greenhouse board since 2026-08-03. Full hiring picture for SimplePractice.
About this role
The Customer Onboarding Specialist at SimplePractice will focus on driving customer adoption through onboarding and education programs. This role involves engaging with customers via emails, live calls, and webinars, while also addressing inquiries and troubleshooting issues. The specialist will work closely with the Customer Success team to enhance customer engagement and retention, ensuring a high standard of support and satisfaction.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SimplePractice as an employer.
What you need
- 2+ years of experience in customer support or service industry
- Bachelor’s degree from an accredited college/university or equivalent experience
- Exceptional verbal communication skills
- Sense of urgency to complete work efficiently and accurately
- Comfortable with managing multiple computer-based programs and applications
Nice to have
- Ability to explain complicated concepts clearly
- Highly empathetic and patient
- Professional written and verbal communication skills with a warm tone
- Organized and able to manage competing priorities
- Self-managing and self-motivating
What you get
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
Worth weighing
- Base salary range is $58,000 - $65,000, but total compensation may include bonuses or commissions
- Role involves significant customer interaction, which may require strong interpersonal skills
- Position may require adaptability to a dynamic product environment
Summarised from SimplePractice's posting. Read the full original.
Listed by SimplePractice on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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