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Similarweb

SMB Customer Success Manager - Retail/E-commerce

Similarweb · Prague

Posted about 3 months ago

or apply directly on Similarweb's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Similarweb's roles stay open a median of 82 days
Reposted
No
Salary listed
No
23% of Similarweb's roles list one
Ghost-job risk at Similarweb
high
64 stale, 2 reposted of 64 open
Hiring momentum
87 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Similarweb's own greenhouse board since 2026-08-03. Full hiring picture for Similarweb.

About this role

As an SMB Customer Success Manager at Similarweb, you will manage a portfolio of e-commerce and pricing accounts, acting as a trusted advisor to clients. Your responsibilities include onboarding, monitoring account health, mitigating churn risks, and driving revenue growth through strategic account planning. You will also collaborate with cross-functional teams to resolve technical issues and conduct regular business reviews to demonstrate value to clients.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Similarweb as an employer.

What you need

  • 2+ years in Customer Success, Account Management, or a similar customer-facing role within a SaaS or data/analytics company
  • Proven success managing a portfolio with strong retention and revenue growth outcomes
  • Commercial mindset: experience owning the full renewal cycle including forecasting, negotiation, and closing
  • Understanding of how e-commerce businesses use pricing data to compete
  • Technically curious and comfortable learning fundamentals of data crawling, delivery, and integrations

Nice to have

  • Familiarity with CRM systems (e.g., Salesforce)

What you get

  • 5 weeks of vacation
  • birthday day off
  • 3 sick days
  • Multisport
  • Top-tier Hardware: MacBook Pro M3, dual monitors, standing desks
  • Regular team-building activities

Worth weighing

  • No salary listed
  • Hybrid work model with 3 days in the office and 2 days working from home
  • The role involves managing technical communications during issues, which may require strong problem-solving skills

Summarised from Similarweb's posting. Read the full original.

Listed by Similarweb on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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