or apply directly on Similarweb's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Similarweb's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 23% of Similarweb's roles list one
- Ghost-job risk at Similarweb
- high 64 stale, 2 reposted of 64 open
- Hiring momentum
- 87 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Similarweb's own greenhouse board since 2026-08-03. Full hiring picture for Similarweb.
About this role
The Enterprise Customer Success Manager will manage complex e-commerce accounts, acting as a trusted advisor to clients by providing strategic insights based on real-time market data. Responsibilities include overseeing the post-sales lifecycle, building relationships with stakeholders, developing account strategies, advocating for clients internally, delivering training, managing technical communications, and mitigating churn.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Similarweb as an employer.
What you need
- Experience in Customer Success, Account Management, or a strategic customer-facing role in a SaaS or data/analytics company
- Experience in the CPG, e-commerce, and/or retail industry
- Proven experience managing enterprise or complex accounts with demonstrable retention and revenue growth results
- Commercial track record: hands-on experience owning renewals, including forecasting, negotiation, and closing
- Solid understanding of the e-commerce landscape
- Numerically strong — comfortable building ROI arguments and data-driven business cases for executive stakeholders
What you get
- 5 weeks of vacation
- birthday day off
- 3 sick days
- Multisport
- Top-tier Hardware: MacBook Pro M3, dual monitors, standing desks
- Regular team-building activities
Worth weighing
- No salary listed
- Hybrid work model: 3 days in the office and 2 days working from home
- Role involves managing technical communications, which may require a comfort level with technical issues
Summarised from Similarweb's posting. Read the full original.
Listed by Similarweb on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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