or apply directly on ShipBob, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days ShipBob, Inc.'s roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 35% of ShipBob, Inc.'s roles list one
- Ghost-job risk at ShipBob, Inc.
- high 35 stale, 3 reposted of 71 open
- Hiring momentum
- 111 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ShipBob, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for ShipBob, Inc..
About this role
The Lead Merchant Success Manager at ShipBob is responsible for managing a portfolio of enterprise-level merchants, focusing on driving growth and retention. This role involves building executive relationships, conducting business reviews, negotiating contracts, and collaborating with internal teams to enhance the merchant experience. The position requires a strategic mindset to identify growth opportunities and improve operational efficiencies.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ShipBob, Inc. as an employer.
What you need
- 8–10 years of experience in account management, sales, or merchant services in a related industry; ecommerce experience highly preferred
- Demonstrated track record of leading business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives
- Demonstrated ability to negotiate and close complex contractual partnership deals
- Solid consultative selling skills with the ability to build trusted, executive-level client relationships
- Excellent conflict resolution abilities and negotiation experience
- Advanced written and verbal communication skills
What you get
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
Worth weighing
- No specific salary listed, but a pay range is provided
- Role involves managing a high-revenue book of business, which may imply high pressure and expectations
- Requires comfort with travel and in-person meetings, which may not suit all candidates
Summarised from ShipBob, Inc.'s posting. Read the full original.
Listed by ShipBob, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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