Senior Customer Success Manager
SecurityScorecard · Remote (United States)
Posted 15 days ago · $160,000 - $200,000
or apply directly on SecurityScorecard's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days SecurityScorecard's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 65% of SecurityScorecard's roles list one
- Ghost-job risk at SecurityScorecard
- high 22 stale, 0 reposted of 49 open
- Hiring momentum
- 102 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SecurityScorecard's own greenhouse board since 2026-08-03. Full hiring picture for SecurityScorecard.
About this role
The Senior Customer Success Manager at SecurityScorecard will manage a portfolio of customer relationships, focusing on enhancing customer satisfaction and driving long-term value through strategic engagement. This role involves acting as a trusted advisor on cybersecurity practices, facilitating account growth, and ensuring customer retention while collaborating with internal sales teams. The position requires travel to strategic accounts and includes responsibilities such as renewals management and representing customer feedback.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SecurityScorecard as an employer.
What you need
- Bachelor's degree
- 5–7 years in account management, customer success, technical account management, or a similar customer-facing role
- Solid understanding of cybersecurity or third-party risk management practices
- Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement
- Strong written and verbal communication skills
- Meticulous organizational skills
Nice to have
- Proven success developing and expanding relationships with customer stakeholders, including executives
- Cyber insurance experience
- Experience leading strategic account planning, QBRs, and upsell/cross-sell initiatives
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management
What you get
- Competitive salary
- Stock options
- Health benefits
- Unlimited PTO
- Parental leave
- Tuition reimbursements
Worth weighing
- Travel required to strategic accounts (~35–40%)
- No immigration sponsorship provided for this position
- Vague details on specific tools or technologies used in the role
Summarised from SecurityScorecard's posting. Read the full original.
Listed by SecurityScorecard on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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